Alphat Ssaka

Hospitality professional with experience in high-volume restaurant and café environments, delivering consistent customer service, teamwork and strong hygiene standards. Manage end-to-end guest journeys from greeting to payment, ensuring accurate order taking and clear communication of dietary needs and special requests. Quick to learn and apply product knowledge (50+ menu items plus rotating specials) to upsell appropriately and improve service speed.

Trusted to stay organised during peak periods, prioritising multiple tasks to keep tables turning and standards high.

Restaurant Waiter - Banyers House Restaurant - Royston

(2025-05 - 2025-06)

• Communicated orders and special requests clearly to the kitchen, reducing errors and supporting timely, accurate service.
• Learned 50+ menu items and weekly rotating specials, enabling confident recommendations and faster, more accurate order taking.
• Managed multiple tables and competing priorities during peak service, maintaining accuracy, professionalism and pace under pressure.
• Prepared tables to set standards and kept the dining area clean and guest-ready throughout service, supporting smooth table turns and positive experience.

Kitchen Porter - O Farol Café - Purley

(2025-08 - 2026-03)

• Maintained compliance with Health & Safety and food hygiene requirements (including COSHH), following safe handling procedures and completing cleaning routines to standard.
• Washed, sanitised and restocked utensils, crockery and equipment to support continuous service and fast turnaround during busy periods.
• Prioritised multiple requests at once in a fast-paced environment, maintaining accuracy, attention to detail and polite communication.
• Coordinated with front- and back-of-house teams to keep workflow moving smoothly and deliver reliable service.

Personal and Career Development Programme - Spear (2025-06 - 2025-07)

Entry Level 3 Certificate - Kings Trust (2024-09 - 2024-12)

Entry Level 3 Certificate - Kings Trust Charity Initiative (2024-09 - 2024-12)

Functional Skills - Maths and English - St Marks Academy (2022-09 - 2024-01)

Physical Education and Design Technology - Overton Grange Secondary School (2020-09 - 2022-07)