Alria Fernandes

Motivated and adaptable individual seeking an opportunity to develop valuable work experience across any industry. I am eager to learn, take on new challenges, and contribute positively to a team environment. Certified for being reliable, hard working, and quick to pick up new skills. I am open to any role that allows me to grow, gain practical experience, that leads me to improve myself both professionally and personally in the workplace.

Front of house team member - Yo Sushi! - London Heathrow, Terminal 3

(2026-01 - 2026-07)

• Assisted guests with queries or requests for optimal guest experience
• Delivered consistent professional service whilst handling multiple tasks simultaneously.

Barista / Team leader Training - Starbucks Terminal 5 - Heathrow, London

(2024-07 - 2025-11)

• leaded Shifts / Made sure the shift ran smoothly
• Greeted and connected with every customer, recommending drinks and pastries.
• Ordered, received and stocked supplies and retail products.
• Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.

Team member - Ibis Budget Heathrow - Cranford

(2023-03 - 2024-06)

• Customer service: Attending customers and their needs.
• Re assuring customers and making their stay at the hotel pleasant.
• Working on the bar, meeting customer requests.
• Serving beverages.
• Bar-line cleaning and changing kegs.

Front and back - McDonald's - Shepherds Bush

(2022-09 - 2022-12)

• Provided great customer service with a positive and friendly attitude.
• Packed Delivery where I showcased my organisational skills by ensuring that the order being packed is organised and are the correct products.
• Served food by providing a high quality service to customers and meeting their wants and needs.

Non-paid - Superdrug - Greenford

(2022-05 - 2022-05)

• Stocked up shelves where I used my organisational skills by sorting out products that will increase customer attraction.
• Helped customers with their purchases and queries by offering expertise in my knowledge of beauty products within Superdrug and being reliable and leaving customers with a pleasant experience when shopping at Superdrug.

level 2 Btec Business Diploma - Business - HCUC

GCSEs - Maths, English, History, French, RE, Design technology - Cardinal Wiseman Catholic High school