Alva Leung
Administrative Professional
Talent
Manchester, ManchesterMember since November 14, 2025
·
Hire this person
Send a job offer directly to this candidate
About
As a BNO visa holder eligible to work in the UK, I am fluent in Cantonese and Mandarin, with conversational English (Trinity B1 certified), enabling me to collaborate with diverse teams. I am highly organised, detail-oriented, and available to start immediately
Experience
PROFESSIONAL EXPERIENCE
Owner – Corporate Uniform Sales & Marketing
Self-Employed, Hong Kong 2004 – 2019
- Managed full client lifecycle: onboarding (contracts, RTW-equivalent checks), amendments, terminations.
- Designed and maintained electronic client database (Excel) – reduced data errors by 25% through validation protocols.
- Issued offers & contracts via email/DocuSign-style templates; tracked SLAs to meet monthly billing cycles.
- Produced monthly sales/absence reports using pivot tables for management review.
- Handled daily inbox (50+ queries/week), escalating complex cases to suppliers/partners.
- Supported recruitment: advertised roles, shortlisted CVs, scheduled supplier interviews.
Customer Service Representative
Various Companies, Hong Kong 1998 – 2004
- First point of contact for 100+ weekly enquiries; resolved 95% at first contact.
- Accurately logged customer data into CRM, ensuring GDPR-equivalent compliance.
- Coordinated with internal teams to update contract terms and process leavers.
Education
EDUCATION & QUALIFICATIONS
Diploma in Business Management
Hong Kong Polytechnic University 1998
Trinity College London – GESE Grade 5 (B1) 2019
Foundation Certificate in Vocational Putonghua I 2018–2019
—————————————————————————————————
LANGUAGES
Cantonese: Native | Mandarin: Fluent | English: Conversational (B1)
