Alyson Jeffery

A highly reliable and adaptable professional with over 15 years experience spanning ecommerce coordination, project administration, and insurance claims environments. Recognised for delivering excellent customer and stakeholder support in fast-paced settings, with strong organisational skills and a proactive approach to problem solving. Bringing a calm, solutions-focused mindset, strong attention to detail, and the ability to manage multiple priorities simultaneously.

I am now seeking an opportunity to broaden my experience and apply my transferable skills within a new role where I can continue to learn, contribute, and add value.

Ecommerce Coordinator - Bisley Office Furniture

(2022-05)

Deliver high-quality customer support within a busy ecommerce environment. Trusted to manage complex customer queries while maintaining service standards in a fast-paced setting.

• Prepare and manage quotations and proforma invoices with strong accuracy
• Process customer orders and resolve issues efficiently
• Respond to customer enquiries regarding deliveries, returns, and product information
• Support continuous improvement by contributing to process enhancements
• Maintain clear and professional communication with customers and internal teams

Project Administration Assistant (Facilities) - Nexperia

(2022-04)

Provide administrative support across EH&S, Projects, and Site Services. Improved administrative efficiency through accurate tracking and proactive support.

• Raise and track purchase requests for contractors and internal stakeholders
• Maintain detailed Excel trackers to ensure project visibility and avoid delays
• Coordinate hospitality and welcome visitors and VIPs to site
• Organise meetings and update PowerPoint presentations for senior leaders
• Handle internal and external telephone queries professionally
• Qualified in Portable Appliance Testing (PAT) following successful assessment
• Volunteer within the site Charity Team

Claims Webchat Advisor - Admiral Insurance

(2019)

Worked within a high-volume, multiskilled webchat environment. Consistently delivered clear, empathetic support in time-pressured situations.

• Managed two concurrent customer webchat conversations during peak periods
• Resolved complex policyholder and third-party queries
• Liaised with repairers and hire companies to progress claims
• Raised and investigated complaints, aiming for first-contact resolution
• Built strong technical knowledge across claims processes

Claims Handler – Third Party & Aftercare - Admiral Insurance

(2009 - 2019)

Managed third-party claims following non-fault incidents. Developed deep expertise in claims processes and customer resolution.

• Coordinated repair updates and hire extensions
• Processed out-of-pocket expense claims
• Raised CHAPS and cheque payments accurately
• Investigated and resolved customer complaints
• Met daily productivity and service targets

Claims Handler (New Claims & Document Services) - Admiral Insurance

Earlier career role in customer-facing and administrative environment

Sales Assistant - Powerhouse

Earlier career role in customer-facing and administrative environment

Retail & Admin Assistant - Primark

Earlier career role in customer-facing and administrative environment

Restaurant Assistant - BHS Restaurant

Earlier career role in customer-facing and administrative environment

GCSEs - St Joseph's High School (1997 - 2005)

GNVQ - Business Studies - St Joseph's High School (1997 - 2005)

A Level - Business Studies - St Joseph's High School (1997 - 2005)

A Level - IT - St Joseph's High School (1997 - 2005)

NVQ - Financial Services - St Joseph's High School (1997 - 2005)