Aman Shabir

I am a hardworking individual who has studied cyber security and computer programming, and I am seeking employment. I have always had an intellectual passion. Due to this, I always strive to acquire knowledge as well as skills whenever the opportunity presents itself.

My work, studies and personal experience has allowed me to gain many transferable skills, which can be applied in any given setting. Some of which include, critical thinking, situation adaptation and the ability to find solutions. I am a polite and well-mannered individual who is approachable and friendly.

I like to go the extra mile to ensure the completion of tasks to the best of my ability whether this be autonomously or in a team setting. I have excellent communication skills both written and verbal. Overall, I am a confident individual with great work ethic, and I would welcome the opportunity to work within your organisation.

If I am successful, I can assure you that I will bring complete commitment and dedication to the role.

Customer Advisor at B&Q (2021-01 – 2024-12)

• Delivered excellent customer service by offering expert advice and product knowledge.
• Assisted customers in finding suitable products, enhancing their in-store experience.
• Maintained well-stocked and visually appealing displays to support sales.
• Processed transactions efficiently while maintaining accuracy and professionalism.
• Resolved customer queries and complaints effectively, ensuring satisfaction.
• Promoted in-store services such as Click & Collect and product installations.
• Collaborated with team members to meet store targets and service standards.
• Adhered to health and safety protocols to ensure a safe shopping environment.

Administrative Lead at Word appeal (2021-01 – 2024-12)

• Networking with potential donors and receiving payment for charity
• Administrative Lead
• Volunteering in fundraising events
• Managing calls and addressing public queries
• Managing the organisations social media

Warehouse operative at Milly UK (2023-01 – 2025-12)

• Picked, packed, and processed orders accurately.
• Managed stock levels and performed regular counts.
• Unloaded deliveries and stored items safely.
• Assembled mattresses and prepared items for dispatch.
• Followed manual handling and safety procedures.
• Coordinated with dispatch team and couriers.
• Operated pallet trucks and scanning equipment.
• Met daily targets and supported warehouse team.

IT Support at National Care Trust (2025-01 – Present)

• Provided first-line support for hardware, software, and connectivity issues.
• Installed and maintained PCs, printers, and network devices.
• Managed user accounts, permissions, and email via Microsoft 365.
• Troubleshot Windows OS and cloud-based application issues.
• Ensured systems were backed up and protected with updated security tools.
• Monitored network performance and escalated major issues.
• Delivered basic IT training and support to staff.
• Handled updates and technical issues on web and social platforms.
• Logged incidents and maintained support documentation.
• Advised management on IT needs and upgrades

Security Officer at AK Guard force security LTD (2024-01 – Present)

• Conducted bag checks, ID verification, and controlled access at entry points.
• Monitored crowds for suspicious behaviour, ensuring public safety and incident prevention.
• Responded swiftly to emergencies, altercations, or medical incidents.
• Carried out regular patrols to maintain order and deter anti-social behaviour.
• Enforced event rules, capacity limits, and restricted area protocols.
• Provided visible security presence to reassure attendees and staff.
• Communicated with team members via radio for coordinated response.
• Liaised with police, medics, and event organizers as required.
• Escorted VIPs, performers, or high-risk individuals safely when necessary.
• Wrote detailed incident reports and logged shift activities.

GCSE – Challney high school for Boys (2015-01 – 2020-12)

Level 3 Diploma in computer programming and cyber security – Barnfield college (2020-01 – 2022-12)

BSc Hons in advanced cyber security – university of Bedfordshire (2022-01 – 2025-12)