Amanda Bromley

Highly experienced Operations Director and former business owner with over 15 years in facilities and operational management. Proven ability in managing complex estates, budgets up to £1 million, and project management, including a £8 million new accommodation build. Skilled in health and safety, IT infrastructure, and team leadership.

Accomplished at developing strategic property plans and driving customer service initiatives. Ready to use extensive experience to enhance operational efficiency, improve communication and achieve organisational goals.

Owner at P&A Home Services (2024-03 – Present)

• Co-established P&A Home Services with my husband, a company dedicated to providing maintenance and repair services for residential properties.
• Undertook a range of duties including minor plumbing tasks, assembly of flat-pack furniture, installation of curtain poles, blinds, shelves and pictures, gardening, administrative support, and the implementation of operational systems.

Owner at Fine Foods of Braunton (2017-12 – 2023-10)

• Established and operated Fine Foods of Braunton, a delicatessen and coffee shop, in partnership with my husband, offering local produce and beverages from 50 independent small producers across Devon and Cornwall.
• Prepared and sold items directly in the shop, and produced bespoke hampers and graze boxes, alongside cream teas.
• Managed the extensive courier dispatch of hampers and cream teas throughout the UK.
• Successfully sold the thriving business in October 2023 to relocate to Marlborough, bringing us closer to our children.

Operations Director at Wycliffe College (2004-01 – 2017-05)

• Directed the comprehensive daily operational management, IT infrastructure, Health and Safety, college transport and grounds maintenance for an independent day and boarding school for 650 students aged 2 to 18.
• Formulated and executed the property strategy in collaboration with the Heads and Governing Body, ensuring consistent and efficient maintenance of premises.
• Directed the proactive and reactive maintenance of 52 buildings across a 60-acre estate, generating monthly performance reports.
• Managed a £1 million budget encompassing maintenance, domestic services and grounds maintenance.
• Together with the ICT Manager headed the IT infrastructure and managed the associated revenue and capital budgets.
• Ensured adherence to Health and Safety procedures to maintain a secure working environment for staff, visitors and contractors.
• Negotiated and established contracts with external companies, ensuring that standards and budgets are obtained.
• Identified capital projects, estimated costs, agreed upon priorities and managed these projects through to completion.
• Managed the implementation and maintenance of fire, intruder, and access control systems.
• Supervised office equipment, telecommunications, furniture purchases, waste management and environmental controls.
• Managed, appraised and facilitated the professional development of maintenance, grounds, gardens, administration and IT personnel.
• Managed the external utilisation of facilities, including various sports activities, conferences, summer schools and other residential lettings.
• Participated in termly Council, Welfare and Estates meetings with Trustees, Heads and Senior Management.
• Successfully delivered an £8million new build Boarding Accommodation project within budget and project timescale.
• Executed multi-million-pound refurbishments across all boarding accommodation facilities.
• Developed and implemented proactive maintenance schedules for all buildings, establishing a comprehensive 5-year plan.
• Consistently achieved budget target for the annual £1 million maintenance budget.

Facilities Manager at Hanson Aggregates (1999-04 – 2004-01)

• Reporting to the Managing Director and Head of UK Business Support Centre, managing the Head Office facilities for the UK’s largest aggregates producer. These included commercial development, tenanted property and landscaped grounds.
• Provided comprehensive facilities management services for Hanson Building Materials Europe and the UK Business Support Centre.
• Ensured the upkeep of the built estate and managed the appointment and supervision of contractors.
• Delivered efficient and effective office services for a base of 350 employees, including visitor reception, telephone switchboard operations, mail handling, stationery management, office equipment oversight, including telephones, meeting facility provision and office maintenance and cleaning.
• Managed local IT Services, Health and Safety and reprographics operations.
• Managed the major refurbishment of two offices, followed by the successful relocation of 270 personnel, including the sourcing, evaluation and procurement of new office equipment and delivery of appropriate staff training for systems such as telephone system, digital photocopiers, video conferencing and computer presentation equipment.

Services Manager at Microprose Ltd (1990-11 – 1999-04)

• Reporting to the Chief Operating Officer, managing all site aspects, including buildings, facilities, consumables and communications.
• Directed projects, contractors, and teams to achieve optimal completion and customer satisfaction, while controlling a budget exceeding £1 million.
• Managed estate operations, including leases, rents, rates and service charges, as well as dilapidations and negotiations for new office acquisitions, liaising with surveyors, solicitors and agents.
• Led building functions, such as space planning, negotiating and procuring refurbishment works, furniture and office equipment.
• Served as the Health and Safety co-ordinator for the estate, maintaining up-to-date knowledge of current legislation and HSE policy, and ensuring the implementation and compliance of fire and accident procedures.
• Managed communications infrastructure, including sourcing, installation, and maintenance of telephone systems, arranging courier services, and overseeing internal post operations and line-managing two receptionists.
• Administered company travel arrangements for staff, ensuring adherence to policy and procedures, and liaised with European and American offices for UK and International hotel reservations.
• Managed the refurbishment of a 38,000 sq. ft building, and the successful relocation of 100 personnel to new company head offices.
• Addressed negative feedback regarding the catering department by appointing a new caterer and implementing quality control measures, resulting in enhanced standards, improved service and reduced costs.

Administrator at Mercantile Credit (1989-06 – 1990-11)

• Daily contact with Peugeot and Citroen dealers within a 50-mile radius
• Co-ordinating and processing new business proposals.
• Administering Contract Hire and Leasing quotations, checking documentation and originated agreements
• Producing weekly reports to Head Office.

Contract Hire Administrator at Northfield Garage (1987-02 – 1989-06)

• Generated computerised quotations for Contract Hire and Leasing agreements.
• Administered and verified all Contract Hire documentation.
• Provided PA duties to three senior managers.

13 ‘O’ Levels; 1 ‘A/O’ Level; 3 ‘A’ Levels in Pure Mathematics, English Literature, Economics – Sir William Romneys School (1979 – 1986)