Amanda Bryce

Professional, safety-focused, and customer-driven individual with extensive experience working in high‑pressure, regulated environments. Strong ability to remain calm under pressure, communicate clearly, and deliver exceptional service while following strict procedures. Completed CAA‑aligned Cabin Crew training and brings proven experience supporting vulnerable individuals, managing conflict, and working within diverse teams.

Highly motivated to represent an international airline brand with professionalism, empathy, and attention to detail.

Prison Custody Officer - HM Prison & Probation Service - London

(2023-01)

• Maintained safety, security, and wellbeing of individuals in a highly regulated environment
• Communicated calmly and professionally during challenging and high‑stress situations
• Managed incidents, followed strict procedures, and completed accurate written reports
• Worked collaboratively within a team to ensure safety and order at all times

Prison Custody Officer - Serco Group - London

(2022-01 - 2023-12)

• Conflict management and de‑escalation
• Security awareness and emergency response
• Working under pressure while maintaining professionalism

Assistant Elderly & Vulnerable Passenger - Omni Serv Ltd - Airport Services

(2019-01 - 2019-12)

• Assisted elderly and vulnerable passengers during travel
• Provided reassurance, guidance, and physical assistance where required
• Delivered customer service with empathy and professionalism in a fast‑paced environment

Court Usher & Judgment Clerk - HM Courts & Tribunals Service - London

• Managed public‑facing interactions professionally
• Maintained confidentiality and accuracy in official documentation
• Communicated clearly with judges, staff, and members of the public

Receptionist – Guest Services

Customer Service Advisor – Call Centre Environment

Cashier & Front‑of‑House Roles

Team Leader – Supervisory Experience

BTEC Applied Science - Applied Science - London Waterloo Academy

BTEC Applied Science - Applied Science - Haringey Sixth Form Centre

Cabin Crew Training Certificate - Aviation - London Waterloo Academy