Amanda Chadwick

Highly organised and dependable administrative professional with over 20 years' experience supporting teams across public sector, third sector, education, and customer-focused environments. Strong background in remote administration, data accuracy, compliance, and stakeholder coordination. Experienced in handling sensitive information and supporting project delivery within structured, deadline-driven settings.

Project Officer at Warm Wales / ECO Team (2024-06 – Present)

Provide comprehensive administrative support to Energy Company Obligation (ECO) projects, ensuring delivery in line with scheme rules and funding requirements

• Evaluate customer applications against ECO eligibility criteria to ensure full compliance and accuracy
• Manage casework involving vulnerable customers, providing energy advice and working with support agencies where required
• Communicate proactively with local authorities, private landlords, installers, and householders to support project delivery and generate referrals
• Maintain a high degree of accuracy when updating client records on CRM systems, databases, and spreadsheets to support audit and compliance
• Monitor referrals and project progress, contributing to weekly and monthly reporting as required
• Handle inbound and outbound calls, including arranging appointments and updating customers on services and progress
• Action first-line customer complaints in line with organisational procedures, escalating where necessary
• Apply safeguarding and confidentiality principles at all times when handling sensitive client information
• Supported administrative delivery across multiple Warm Wales projects prior to joining the ECO team
• Assisted with eligibility checks, referrals, and accurate data capture across funded schemes

Administration Assistant at DVLA (2019-06 – 2024-06)

Delivered high-volume administrative support within the Taxation team, processing applications, refunds, and amendments accurately. Maintained detailed and accurate records using internal systems, ensuring compliance with official procedures.

• Communicated with customers and internal stakeholders via formal written and digital channels
• Consistently met individual performance, quality, and productivity targets
• Led a self-initiated improvement project to redesign customer correspondence packs following COVID-19 disruption, improving efficiency and receiving formal management recognition
• Developed and delivered training materials for new starters, creating reusable onboarding resources
• Supported workload coordination across the team, including mail handling and prioritisation

Careers Adviser (Volunteer) at Remploy (2017-09 – 2019-06)

Provided structured administrative and advisory support to individuals seeking employment

• Assisted with CV preparation, application processes, and interview preparation
• Maintained accurate records and supported action planning in collaboration with Employment Advisors
• Completed Disability Awareness Training and worked in line with organisational standards

Teaching Assistant at St Mary's Primary School (2007-09 – 2013-08)

Supported classroom administration and learning activities within a large primary school

• Maintained clear communication with teaching staff, parents, and external stakeholders
• Provided one-to-one support requiring discretion, structure, and accurate record-keeping

Customer Service / HR Administration Assistant at SCS Upholstery (2000-03 – 2003-06)

Delivered administrative and customer service support in a busy retail environment

• Maintained customer records, order databases, and scheduling information
• Supported management with meeting coordination and internal communications
• Managed cash handling and end-of-day banking procedures

Level 2 & 3 Award in Energy Awareness – City & Guilds (2025)

Level 2 Award in Fuel Debt Advice in the Community (6281-16) – City & Guilds (2025)

Level 2 Award in Intro to Domestic Renewable Low Carbon Technologies – City & Guilds (2025)

ADCL in Administration – Birmingham University via Neath College (2017)

ADCL in Call Handling – Birmingham University via Neath College (2017)

BTEC National Diploma in Business & Administration – Kidderminster College (2006)