Amanda Doel

Experienced and reliable professional with over 20 years' experience working in local authority services, providing high-quality public-facing support and administrative assistance. Confident in dealing with members of the public in a calm, polite, and professional manner, often in busy and sensitive environments. Skilled in communication, data handling, and managing multiple tasks efficiently.

Experienced in working as part of a team as well as independently, with a strong focus on providing excellent customer service and maintaining accurate records.

Locality Officer at West Devon Council (2021-01 – Present)

Provide frontline public service support within a busy local authority environment, dealing with enquiries and assisting multiple departments.

• Responding to public enquiries in person, by phone, and via email
• Carrying out administrative tasks and maintaining accurate records
• Supporting teams with data collection and processing
• Attending sites and reporting findings in a clear and professional manner
• Managing competing priorities and workloads
• Working with members of the public in sensitive and sometimes challenging situations

Housing Support Officer (Homelessness & Rough Sleeping Services) at South Hams District Council (2012-01 – 2015-12)

Provided support to vulnerable individuals accessing housing services. Handled enquiries and completed assessments and referrals. Worked with partner agencies to support service users. Maintained accurate case records and documentation. Delivered professional frontline customer service in crisis situations.

Housing Recovery Officer at Local Authority Service (2003-01 – 2012-12)

Handled administrative casework within housing services. Supported tenants with enquiries and documentation. Liaised with internal departments and external organisations. Maintained accurate records and followed structured procedures.

GCSEs – Blakelaw High School (1985-01 – 1989-12)