Amanda Evans

With over two decades of dedicated experience in the property sector, in both lettings and sales, I have a proven track record of delivering exceptional results. Throughout my career within the lettings industry, I have successfully managed residential and commercial property portfolios, demonstrating a comprehensive understanding of market trends, regulations, and client needs. As a forward-thinking professional with a track record of achieving and exceeding organisational objectives, I bring a unique blend of business development acumen and operational expertise to elevate a property company's performance and market presence.

Branch manager at Belvoir letting (2025-08 – Present)

When I joined Belvoir, the office had very little structure, and many staff members were undertrained and dissatisfied. I identified key operational issues and implemented new procedures to improve efficiency, consistency, and compliance. I focused on developing and training the team, ensuring they had a better understanding of industry regulations and compliance requirements.

This resulted in improved performance, greater confidence, and higher standards of customer service. I streamlined contractor management, building stronger relationships with trusted contractors to improve service delivery and response times. I also established better relationships with landlords, rebuilding trust through clear communication, proactive management, and consistent service.

These improvements contributed to increased revenue through service uplift opportunities, enhanced operational efficiency, and a stronger reputation for the office.

Director of Operations at Seths (2023-11 – 2025-07)

Transferred to Seths as part of an acquisition, during which I played a pivotal role in ensuring a seamless transition due to my extensive knowledge of the portfolio. With a keen eye for efficiency, I have actively contributed to enhancing operational effectiveness within the organisation. I have spent the last year understanding Seth's processes within each sector of the business, and implementing new procedures, coaching and guidance where necessary.

Introducing staff training with a particular emphasis on customer service, how to deal with difficult situations and working with the negotiators on strategies to secure a successful let. With my guided approach to training, I have seen the team grow with self-confidence within their field, demonstrating professionalism within their role and working well together as a team.

• Identifying and implementing strategies that enhance the overall effectiveness of business

Director of Operations at MCL Property Ltd (2021-09 – 2023-11)

• Identified opportunities for operational improvement and implemented a streamlined process to enhance efficiency
• Collaborate with finance team to develop and manage budgets
• Allocate resources efficiently, including outsourcing, to meet operational needs while maintaining cost-effectiveness
• Provide leadership and direction to the team, fostering a positive and collaborative working environment
• Set clear expectations, objectives, and key performance indicators for team members

Business Manager at MCL Property Ltd (2021-09 – 2023-11)

• Client Relationship Management: Develop and maintain strong relationships with existing and potential clients, including landlords, property owners, and real estate professionals
• Client Satisfaction: Ensure high levels of client satisfaction through effective communication and prompt resolution of issues
• Upselling additional services offered by the lettings company
• Staying up to date with legal requirements ensuring compliance and mitigating risks
• Recruitment of new staff members, training, and mentoring
• Recognizing and appreciating the contributions of employees at all levels

Admin to Office Manager at MCL Property Ltd (2011-11 – 2019-10)

• Residential AST, Licence Agreements and Commercial Leases
• Block Management. Setting annual service charge budget and collecting ground rent
• Rental valuations and rent increases Section 13 Notices
• Rent arrears collections, Section 8 and 21 Notices, accelerated possession applications and court appearances
• Check in and out process deposit returns and disputes
• Negotiating tenancies and commercial leases
• HMO and selective licence applications
• Property management, liaising with contractors and landlords

Office Manager (Sales) at Chase Carter Estate Agents (2000-01 – 2006-01)

• Market appraisals - instructing new sales properties
• Property marketing and creating brochures
• Conducting viewings
• Negotiating sales, ensuring mortgage in principles were in place prior to offers being submitted
• Preparing memorandums of sale
• Re-negotiating between buyers and vendors following mortgage down valuations
• Following conveyancing processes with solicitors, keeping in close contact with buyers to ensure searches and mortgage surveys are being booked in a timely manner
• Training of office staff
• Monitoring performance, setting targets and bonus structure

O' levels in English, Maths, Physics, Sociology, French, Graphic Design, Physical Education (2006-01)

Further Education in Pitman 1 & 2, RSA Accounting 1 & 2, B-tech Microsoft Word & Excel – Pitman