Amanda McGinn

Highly experienced administrative and client services professional with over 15 years' experience supporting private healthcare and mental health services. Currently working remotely as a Private Medical Secretary, providing end-to-end administrative support including clinical documentation, appointment coordination and patient follow-up. Highly organised, service-focused and detail-driven, with extensive experience managing psychiatric and psychological services.

Now seeking an Admissions Manager role where strong communication, operational management and stakeholder engagement skills can support a high-quality admissions journey.

Private Medical Secretary at Self-Employed (2024-01 – Present)

Providing end-to-end administrative support in private healthcare setting

• Preparation of detailed ADHD assessment and diagnostic reports
• Management of patient enquiries, appointment scheduling, follow-up consultations and prescription coordination
• Primary liaison between clinicians and patients, ensuring clear communication and timely responses
• Maintenance of accurate electronic records in line with data protection and confidentiality standards
• Independent workload management in remote setting

Client Services Manager at First Psychology (2024-04 – 2025-05)

Led client services and booking operations within a busy psychological services setting

• Managed high volumes of client enquiries via phone and email
• Coordinated clinician diaries and appointments
• Maintained accurate confidential records
• Supported workflow improvements to enhance service efficiency and client experience

Services Manager at Insight Psychiatric Services (2013-08 – 2023-12)

Managed day-to-day service operations for a private psychiatric practice

• Coordinated assessments, clinical reports and follow-up care
• Acted as central point of contact for psychiatrists, senior leadership and external partners
• Ensured governance, documentation and confidentiality standards were consistently met
• Implemented operational improvements to enhance clinic efficiency and patient experience