Administration Assistant at MMA Legal (2026-09 – Present)
- Triaging claims, downloading documents to case files, sending requests for medical examinations using databases, letters and email
- Answering telephone calls from clients and providing updates on claims
Animal Nursing Assistant/Receptionist at Southfields Veterinary Surgery (2018-09 – 2026-09)
My role as an animal nursing assistant includes exercising, grooming and feeding hospitalised animals. Monitoring and providing supportive care to animal inpatients, administering oral and topical medications. Monitoring inpatients temperatures, pulse, respiratory rates and urine and faecal outputs.
Assisting veterinary surgeons on home visits and discharging patients to owners after surgery. Restraining patients for treatment including blood tests, injections, claw clipping, microchipping and minor medical procedures. Prepare theatre and relevant equipment for the day ahead.
Cleaning and disinfecting cages, kennels, examining rooms and theatre. Undertaking reception duties including answering the phone and dealing with clients face to face. Booking appointments, taking payments and advising on preventative health care.
Responsible for monitoring the Pet Health Plan and ensuring the all plan payments are up to date. In the absence of the head receptionist processing insurance claims. Monitoring practice stock and clearing with any discrepancies.
Assisting with posts on the Facebook page and taking photos of pets. Designing and creating display boards in reception and consulting rooms.
Typist at Vale Insurance Services Limited-letters, UK (2012-10 – 2016-01)
- Audio and copy typing of various documents including letters, financial reports, memo's, minutes and spreadsheet's for 9 consultants
- Printing and maintenance of compliance documents and product pages
- Carrying out mail merges, binding, scanning, filing and photocopying as required
- Responsible for the upload of revised documents onto the company intranet, updating client details on the database and creating new client files
- Inputting Life Insurance, Term Assurance, Critical Illness and Mortgage applications on to various provider sites and chasing up decisions
- Answering the phone using a 12 line switchboard and taking messages, meeting and greeting clients, booking meeting rooms out and providing refreshments for meetings
Office Administrator at Planit-ie Ltd (2007-07 – 2012-07)
Providing administrative and secretarial support within a Landscape Architects Practice.
- Typing letters, faxes, emails, upkeep of electronic diaries, booking flights, train journeys, hire cars and hotels for Directors and staff, booking and setting up meeting rooms, organizing lunches and refreshments
- General administration including typing agendas, minutes, schedules and snagging lists, Scanning, binding, printing and uploading photographs
- Answering the phone, direct/field calls as appropriate, take accurate messages
- Deal with incoming and outgoing post
- Maintain the office library
- Maintain staff details, including recording and ensuring payment of professional memberships, emergency contact details, issuing keys to building and car park and organizing and booking staff on to industry relates training courses, including CSCS and CRB checks
- Assist with recruitment, ensure Health and Safety and Equality Policies are up to dare, assist with Bids and PQQ's, office insurances, Warranties and Deeds of Appointment and manage the use of the company car
- Act as document controller for a number of projects
Customer Services Claims Administrator/Warranty Administrator/Receptionist at Multimaster Ltd (2005-10 – 2007-06)
- Providing secretarial/administrative support to the customer service manager including typing denial letters, preparing credit notes, closing claims and preparing any ad-hoc documentation
- Providing general administrative support to the customer service department, filing, faxing, photocopying and taking overflow calls from customers making claims, making complaints or chasing the progress of a claim
- Managing the switchboard involving 40 extensions and 14 lines
- Opening and sorting of incoming post, consisting of a substantial number of registration forms
- Inputting the data from these registration forms on to the company database
- Identifying and excluding registrations from accounts where excessive debts exist
- Liaising with agents /trainers and retailers to source information for incomplete / inaccurate registration forms
- Dealing with late registrations by implementing company policy and handling policy amendments and charges where applicable
- General administration assistance to the sales, accounts and customer service departments and also any administration support to the directors
Customer Advisor at The Cooperative Bank (2003-03 – 2005-10)
- Handling customer account queries, setting up standing, orders, transferring money and opening accounts
- Handling cash transactions, accepting cheque payments
- Working in the back office processing all the manual work
- Adding all cash and figures to ensure branch balances at end of the night
- Preparing money for the cash run and replenishing atms
- Responsible for all stationary and keeping within the set budget
- Working at Swinton sub-branch as a senior member of staff, ensuring that all work was completed successfully and all bank procedures are followed
- Acting as the meet and greeter at the front of the bank providing an information service to the general public and customers and also managing the branch diary for the personal bank advisors
- Working to sales targets approaching customers for loans, credit cards, mortgages, insurance and saving accounts
- I received FSA training on an ongoing basis whilst employed by the bank and received regular training with regards to handling sensitive and confidential information
Receptionist at The Seaward Hotel (2001-03 – 2003-02)
- Handling busy switchboard, checking guests in and out
- Sending literature out in the post
- Typing of confirmation letters to guests and preparation of invoices
- Handling cash payments, card payments and cheque payments
- Ensuring that the restaurant and bar rotas were kept up to date and that the reception was is kept running smoothly at all times
- In the absence of the manager conducted staff interviews
- Also assisted bar/waiting staff
Receptionist/Admin Assistant at West London Nissan (2000-07 – 2000-12)
Acting as first point of contact for customers and clients handling busy switchboard and providing information and dealing with queries.
- Distribution of post throughout departments
- Providing admin support as required typing letters and completion of sales invoices and purchase information, also the preparation of tax discs for new cars and filing logbook details
- Assisting the service department at busy times e.g. booking in vehicles and completing administration
- I also carried out 2 weeks work experience in this office in 1999
