Amanda Smith

I am a highly organised and meticulous Administrative Assistant Supervisor with experience in a busy office that provides a direct to patient service. This incorporates providing administrative support for the Home Heart Check Team in line with the company's quality procedures and good clinical practice. I supervise the team along with deputising for the manager in their absence.

I have good interpersonal and communication skills as well as being computer literate with a high standard of literacy and numeracy. Due to the nature of the work and in the interests of patient care there is always a need for absolute accuracy and the adherence to standard operating procedures. For this I needed to be committed, conscientious and always motivated and able to work effectively as part of a team.

Reception duties - Peninsula Heart Clinic

(2025-10)

• Booking of outpatient's clinics
• Echocardiogram booking and sending Civis reports
• Booking of procedures
• Collecting of notes
• Emailing reports to gp surgeries
• Prepping clinics
• Using IPM, Civis, Cris, Bluespier and now Epic training

Senior Administrator - Drake Circus

(2025-06 - 2025-10)

Left due to needing full time and only 4 hours a day contract

• All aspects of running the Housekeeping Team and Security team regarding Admin and Payroll for head office
• Ordering of stock
• Payroll
• Submitting invoices to head office for payment
• Keeping all the paperwork and insurances up to date
• Liaising with the shop managers
• Dealing with complaints and car park refunds

Home Heart Check Supervisor - Express Diagnostics

(2023-01 - 2025-02)

Whole team made redundant.

• General administrative procedures within the Home Heart Check department
• Filing and maintenance of records as appropriate
• Undertaking quality control checking procedures
• Receipt and logging of incoming calls whilst making and returning calls as necessary
• Data entry relating to Ambulatory ECG's, Blood Pressure monitors and any other devices used within the direct to patient service
• Word processing, spreadsheets, databases and backing up of data as necessary
• Responding to incoming and making outgoing phone calls and emails in relation to patient bookings and the return of bookings to gp's
• Liaising with clients and other external organisations
• Planning the training programme for new members of staff and training them
• Reviewing instructions and other documentations as part of continual improvement efforts as well as creation and finalization of any new instructions
• Generating KPI reports to clients
• Deputising for the manager in times of planned leave or sickness
• Management of claims process for overdue devices
• Dealing with referrals and creating a mail merge to print the paperwork
• Sending weekly progress reports to clients

Prison Officer - Exeter Prison - Exeter

(2021-11 - 2022)

I left as I moved to Plymouth and the commute to Exeter on top of a 12-hour shift was too much along with having a 13 year old son who then needed supervising whilst on a 12-hour night shift.

• All aspects of working in a busy prison
• Gate duty
• Post duty
• Watching prisoners
• Showing workers around the site

Bar Staff - Old Court House Chulmleigh

(2016-04 - 2021-11)

All aspects of working in a local village pub that also had accommodation. Left when I moved to Plymouth.

• Serving food and drinks
• Housekeeping
• Cleaning lines and changing barrels
• Stock replenishment
• Cashing up
• Taking bookings
• Handing out wages
• In charge when owners away on holiday

Production operative - Aero Stanrew Barnstaple - Barnstaple

(2016-08 - 2020-06)

I worked at an electrical engineering company forming electrical components for aircraft, some of which were to do with the military, so we had to be vetted and sign the official secrets act. There was also soldiering, wiring and painting of components used in the aerospace industry. We had to read and understand complex build standard documentation and our work had to be done to the highest standard so attention to detail was vital.

There was also a lot of computer work needed to be completed on our in-house bespoke system. I was made redundant from there during the second lockdown but I also then left the area not long after.

Housekeeper for Lady Caroline Wrey - Hollamoor farm

(2010-04 - 2021-08)

I worked for Lady Caroline Wrey alongside my other jobs as her housekeeper due to the fact I kept my horse at her livery yard. The role was rather varied as it incorporated cooking, cleaning, ironing, house sitting and waiting on her if she had a function or in shoot season. I still go back on occasion if needed but I moved away so I am not available most of the time when needed now.

Pet Sales Advisor - Ark Pet Centre

(2007-10 - 2010-06)

Left due to pregnancy.

• All aspects of working in a busy pet shop
• Key holder and doing the banking
• Animal sales and care
• Advice on animal care
• Stock rotation and ordering
• Putting deliveries away

Groom-General Assistant - Donkey Sanctuary

(2004-02 - 2007-10)

I worked as a groom offering donkey rides to children with special needs. This was alongside the day-to-day care of the donkeys. We assisted in all promotional materials and were on local news on several occasions. It was a very rewarding job and a lot of fun as well left there due to being relocated to Sidmouth and too far to travel from where I was living at the time.

Administration Assistant - Western Mortgage Services

(2001 - 2004)

Left due to being offered my dream job.

• All duties associated with working in a busy office environment
• The use of bespoke in-house computer systems
• Franking post opening and distribution of post
• Answering the phone
• Scanning and photocopying files and documentation

O level - General subjects

Level two - Children's Mental Health

Level two - Adult Mental Health

Level two - Autism

Level two - Fitness and Nutrition