Amanda Whiteley

Highly organised and dependable professional with over 6 years' experience in learning and development and operational leadership within the hospitality sector. Proven ability to manage multiple priorities while maintaining a positive, solutions-focused approach. An experienced training professional who designs and delivers high-quality learning programmes that support organisational goals and enhance employee performance.

Skilled in coaching, mentoring, and empowering adult learners, with a strong focus on continuous improvement and measurable outcomes. Additionally, a versatile and results-driven General and Pub Manager with a strong track record of improving operations, increasing customer loyalty, and leading high-performing teams. Recognised for creating welcoming environments, streamlining processes, and driving commercial success.

General Manager at Wells & Co (2024-12 – Present)

Led all aspects of pub operations, ensuring exceptional service standards and strong financial performance.

• Led all aspects of pub operations, ensuring exceptional service standards and strong financial performance.
• Recruited, trained, and developed a high-performing team, fostering a positive and productive working environment.
• Managed stock control, ordering, and inventory to minimise waste and maximise profitability.
• Oversaw rotas and labour planning to balance operational efficiency with cost control.
• Delivered engaging customer experiences through events, promotions, and high-quality service.
• Maintained compliance with licensing, health & safety, and hygiene regulations.
• Resolved customer concerns professionally, enhancing satisfaction and retention.
• Built strong relationships with local stakeholders and the wider community.
• Drove revenue growth through effective upselling strategies and team engagement initiatives.
• Ensured smooth coordination between front and back-of-house operations.

Learning & Development Coordinator at Greene King PLC (2020-07 – 2024-11)

Design and deliver engaging training programmes aligned with organisational objectives.

• Design and deliver engaging training programmes aligned with organisational objectives.
• Facilitate workshops, meetings, and training sessions both online and in person.
• Develop staff capability through coaching in communication, time management, and problem-solving.
• Assess learning outcomes and evaluate training effectiveness to drive continuous improvement.
• Research market trends and competitor activity to enhance training relevance and impact.
• Plan and coordinate training schedules, materials, and resources.
• Improve accessibility of learning by adapting delivery to meet diverse needs.
• Achieve high satisfaction rates by tailoring training to business and learner requirements.

Pub Manager at Greene King PLC (2017-07 – 2024-11)

Oversee daily operations, ensuring high standards of service, safety, and compliance.

• Oversee daily operations, ensuring high standards of service, safety, and compliance.
• Lead, recruit, and develop a high-performing team focused on delivering excellent customer service.
• Manage stock control, inventory, and financial reporting, including end-of-day reconciliation.
• Prepare staff rotas to optimise labour costs while maintaining service quality.
• Coordinate events and live entertainment to drive footfall and revenue.
• Build strong relationships with local authorities, community groups, and stakeholders.
• Resolve customer issues professionally, maintaining a positive reputation.
• Implement team initiatives to increase sales, upselling, and customer retention.
• Maintain strict hygiene and safety standards in line with regulatory requirements.

Compliance Officer at HM Revenue & Customs (2004-06 – 2017-06)

Ensured compliance with legislation through inspections, audits, and detailed reporting.

• Ensured compliance with legislation through inspections, audits, and detailed reporting.
• Interpreted complex regulations and communicated requirements clearly to stakeholders.
• Investigated and resolved complaints while maintaining organisational integrity.
• Conducted interviews and assessments relating to compliance and health & safety.
• Produced detailed reports with actionable recommendations for improvement.
• Responded to public and organisational enquiries with professionalism and accuracy.
• Promoted awareness and understanding of regulatory requirements across teams.

Bachelor of Science in Earth Sciences – The Open University

A-Levels in Law, Business Studies, History – Blackpool Sixth Form College