General Manager at Wells & Co (2024-12 – Present)
Led all aspects of pub operations, ensuring exceptional service standards and strong financial performance.
- Led all aspects of pub operations, ensuring exceptional service standards and strong financial performance.
- Recruited, trained, and developed a high-performing team, fostering a positive and productive working environment.
- Managed stock control, ordering, and inventory to minimise waste and maximise profitability.
- Oversaw rotas and labour planning to balance operational efficiency with cost control.
- Delivered engaging customer experiences through events, promotions, and high-quality service.
- Maintained compliance with licensing, health & safety, and hygiene regulations.
- Resolved customer concerns professionally, enhancing satisfaction and retention.
- Built strong relationships with local stakeholders and the wider community.
- Drove revenue growth through effective upselling strategies and team engagement initiatives.
- Ensured smooth coordination between front and back-of-house operations.
Learning & Development Coordinator at Greene King PLC (2020-07 – 2024-11)
Design and deliver engaging training programmes aligned with organisational objectives.
- Design and deliver engaging training programmes aligned with organisational objectives.
- Facilitate workshops, meetings, and training sessions both online and in person.
- Develop staff capability through coaching in communication, time management, and problem-solving.
- Assess learning outcomes and evaluate training effectiveness to drive continuous improvement.
- Research market trends and competitor activity to enhance training relevance and impact.
- Plan and coordinate training schedules, materials, and resources.
- Improve accessibility of learning by adapting delivery to meet diverse needs.
- Achieve high satisfaction rates by tailoring training to business and learner requirements.
Pub Manager at Greene King PLC (2017-07 – 2024-11)
Oversee daily operations, ensuring high standards of service, safety, and compliance.
- Oversee daily operations, ensuring high standards of service, safety, and compliance.
- Lead, recruit, and develop a high-performing team focused on delivering excellent customer service.
- Manage stock control, inventory, and financial reporting, including end-of-day reconciliation.
- Prepare staff rotas to optimise labour costs while maintaining service quality.
- Coordinate events and live entertainment to drive footfall and revenue.
- Build strong relationships with local authorities, community groups, and stakeholders.
- Resolve customer issues professionally, maintaining a positive reputation.
- Implement team initiatives to increase sales, upselling, and customer retention.
- Maintain strict hygiene and safety standards in line with regulatory requirements.
Compliance Officer at HM Revenue & Customs (2004-06 – 2017-06)
Ensured compliance with legislation through inspections, audits, and detailed reporting.
- Ensured compliance with legislation through inspections, audits, and detailed reporting.
- Interpreted complex regulations and communicated requirements clearly to stakeholders.
- Investigated and resolved complaints while maintaining organisational integrity.
- Conducted interviews and assessments relating to compliance and health & safety.
- Produced detailed reports with actionable recommendations for improvement.
- Responded to public and organisational enquiries with professionalism and accuracy.
- Promoted awareness and understanding of regulatory requirements across teams.
