Amar Dalil

Detail-oriented and organized professional with over 6 years of experience in the banking sector. Skilled in administrative management of banking files, operations processing and customer service. Committed to accuracy, compliance and continuous improvement of processes and tools.

COMMERCIAL ASSISTANT - CCF

(2024-01)

• Administrative management and follow-up of banking files from intake to closure.
• Processing of payment methods (cards, transfers, direct debits, checks, etc.).
• Review and update of customer due diligence files (KYC).
• Management of closed accounts and processing of specific requests.
• Drafting of certifications, letters and other banking documents.
• Handling secure messages and liaising with relevant departments.

NETWORK HELP DESK - CCF

(2024-01 - 2024-05)

• Support and assistance to employees in using new tools.
• Ticket management, incident resolution and follow-up.

IT TESTER - HSBC / CCF

(2022-10 - 2024-01)

• Testing and qualification of new banking tools and features.
• Active participation in the HSBC to CCF transformation project.
• Reporting of issues and follow-up until resolution.

BANKING CUSTOMER ADVISOR - CRC HSBC - Paris La Défense

(2018-01 - 2022-10)

• Processing of banking transactions and handling of customer requests.
• Support on banking services and complaint management.
• Management of emails and customer calls via Live Chat.
• Compliance with internal procedures and regulatory requirements.

CUSTOMER ADVISOR - DIGISCHOOL - Paris

(2018-01 - 2018-06)

• Advising and connecting schools with student prospects.
• Participation in events and communication activities.

VARIOUS EXPERIENCES - Various - Nantes

(2014-01 - 2017-12)

• Payroll savings advisor – Société Générale Tenue de Comptes
• Tele-sales representative – The Links
• Dancer – Le Printemps de l'ICAM