COMMERCIAL ASSISTANT - CCF
(2024-01)
- Administrative management and follow-up of banking files from intake to closure.
- Processing of payment methods (cards, transfers, direct debits, checks, etc.).
- Review and update of customer due diligence files (KYC).
- Management of closed accounts and processing of specific requests.
- Drafting of certifications, letters and other banking documents.
- Handling secure messages and liaising with relevant departments.
NETWORK HELP DESK - CCF
(2024-01 - 2024-05)
- Support and assistance to employees in using new tools.
- Ticket management, incident resolution and follow-up.
IT TESTER - HSBC / CCF
(2022-10 - 2024-01)
- Testing and qualification of new banking tools and features.
- Active participation in the HSBC to CCF transformation project.
- Reporting of issues and follow-up until resolution.
BANKING CUSTOMER ADVISOR - CRC HSBC - Paris La Défense
(2018-01 - 2022-10)
- Processing of banking transactions and handling of customer requests.
- Support on banking services and complaint management.
- Management of emails and customer calls via Live Chat.
- Compliance with internal procedures and regulatory requirements.
CUSTOMER ADVISOR - DIGISCHOOL - Paris
(2018-01 - 2018-06)
- Advising and connecting schools with student prospects.
- Participation in events and communication activities.
VARIOUS EXPERIENCES - Various - Nantes
(2014-01 - 2017-12)
- Payroll savings advisor – Société Générale Tenue de Comptes
- Tele-sales representative – The Links
- Dancer – Le Printemps de l'ICAM
