Relationship Manager and Customer service leader
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Dynamic and award‑winning Relationship Manager and Customer Service Leader with 12+ years’ experience driving client portfolio growth, service excellence, and operational efficiency in high‑volume banking environments. Proven track record of increasing customer retention by 25%, expanding client portfolios, and leading service teams that consistently achieved 95–98% customer satisfaction ratings. Adept at KYC/AML compliance, risk mitigation, and CRM optimisation, with a history of reducing service turnaround times by up to 40% through process improvements.
Recognised for building strong client relationships, resolving complex issues, and coaching teams to exceed performance targets while maintaining regulatory and operational standards. Currently seeking to bring relationship management, customer experience, and operational leadership expertise to UK‑based financial services or customer‑focused organisations.
Dynamic and award‑winning Relationship Manager and Customer Service Leader with 12+ years’ experience driving client portfolio growth, service excellence, and operational efficiency in high‑volume banking environments. Proven track record of increasing customer retention by 25%, expanding client portfolios, and leading service teams that consistently achieved 95–98% customer satisfaction ratings. Adept at KYC/AML compliance, risk mitigation, and CRM optimisation, with a history of reducing service turnaround times by up to 40% through process improvements.
Recognised for building strong client relationships, resolving complex issues, and coaching teams to exceed performance targets while maintaining regulatory and operational standards. Currently seeking to bring relationship management, customer experience, and operational leadership expertise to UK‑based financial services or customer‑focused organisations.
