Amarachi Godsfavour

Adaptable and detail-oriented Care and Operations Coordinator with strong experience in managing complex shift rosters, real time staff allocation, and multi-stakeholder liaison. Proven track record in scheduling care runs, managing urgent rota changes, and ensuring strict compliance with Health & Safety and GDPR guidelines. Experienced in working alongside Field Supervisors and multidisciplinary teams to ensure continuous care coverage and provide structured support for frontline care staff.

Skilled in computer-based care management software, KPI reporting, and conducting clear operational briefings.

Care & Operations Coordinator at Health Station Limited (2021-08 – 2025-12)

• Produced and maintained weekly computer-based rota for field staff, ensuring 100% call coverage, managing active shift constraints, and updating schedules in real time.
• Configured and updated database records on care platforms in strict accordance with data protection and GDPR regulations.
• Partnered with Field Care Supervisors and social Workers to review and accept new care referrals, matching service users' requirements with appropriately skilled care staff.
• Served as the primary point of contact for frontline workers during shift hours, resolving real time operational issues and managing urgent line management queries via phone and digital messaging.
• Provided comprehensive briefing to care workers regarding service users care plans, took accurate briefing minutes, and logged weekly KPI indicators to ensure continuous quality of service.

Bachelor of Arts in English and Literary Studies – University of Nigeria, Nsukka (2019)