Amaya Tüzün

Dynamic Project Manager with over 3 years of experience directing strategic projects that enhance operational resilience and compliance. Proven track record of onboarding 600,000 customers and managing data securely during critical transitions, resulting in zero data loss. Achievements include reducing cycle times by 15% and enhancing HR practices to achieve 100% compliance.

Skills in leading cross-functional teams and implementing innovative solutions can drive significant value for organisations seeking operational excellence.

Project Manager at Direct Line Group (2022-08 – Present)

• Spearheaded the delivery of multiple strategic projects that enhanced operational resilience and ensured regulatory compliance.
• Orchestrated the Data & MI workstream onboarding approximately 600,000 customers into core systems.
• Executed the FCA-mandated operational resilience programme on time and within scope.
• Oversaw secure SFTP data transfers during divestment activity, achieving zero data loss.
• Engineered and implemented a hybrid working model that impacted over 3,000 employees.
• Championed claims transformation initiatives, reducing cycle time by 15% while improving third-party capture.

Workflow Delivery Analyst at Direct Line Group (2020-12 – 2022-07)

• Facilitated short- and medium-term forecasting to sustain SLA performance across operations.
• Optimised administrative turnaround by 30% through process redesign.
• Standardised HR processes, achieving 100% compliance.
• Advanced team skills on WFO and Verint systems.
• Acted as interim lead, ensuring continuity of service delivery.

Deputy Chief Building Officer at Direct Line Group (2023-09 – Present)

• Provided senior oversight of site operations including security, health & safety, and crisis response.
• Facilitated crisis management meetings to ensure minimal business disruption.
• Coordinated regulatory and legal site visits, including Dawn Raid preparedness.
• Supported community engagement initiatives.

Level 4 Associate Project Manager in Project Management – QA Learning (2022 – 2024)