Key Accounts Manager – Business Strategy & Sales - CRYOPDP India Pvt. Ltd. (Part of DHL Health Logistics)
(2021-03)
- Manage strategic key accounts within healthcare and life-sciences logistics, delivering revenue growth via new business acquisition and account expansion.
- Consistently achieve sales targets by implementing consultative selling approaches aligned with customer operational and supply chain requirements.
- Identify and onboard new customers while strengthening long-term partnerships with existing clients.
- Deliver technical and commercial training to regional sales teams via virtual platforms and in-person sessions across multiple states.
- Prepare and present monthly technical and commercial performance reports for product reviews and international distributor meetings.
- Lead marketing initiatives including seminars, trade shows, and awareness campaigns to enhance market visibility and customer engagement.
- Collaborate closely with logistics and operations teams to ensure service efficiency and customer satisfaction.
- Develop and maintain structured customer databases and relationship management systems.
- Design workflow-based logistics solutions tailored to client requirements.
- Conduct market intelligence analysis to identify competitors and implement strategic positioning initiatives.
Assistant Manager – Sales & Marketing - Hitachi Transport System Group (Flyjac Logistics)
(2019-11 - 2021-03)
- Managed strategic customer relationships to drive business growth across freight forwarding and integrated logistics services.
- Promoted solutions including air and sea freight, customs clearance, ICD/CFS operations, domestic transportation, and warehousing.
- Collaborated with trade lane managers, product heads, and vertical sales teams to secure strategic accounts.
- Supported cross-functional sales initiatives to expand market share and improve customer retention.
- Delivered tailored logistics solutions aligned with customer supply chain requirements.
Business Development Manager - Agility Oman LLC & Agility India Pvt. Ltd.
(2017-03 - 2019-08)
- Generated new business opportunities and expanded existing accounts across freight forwarding, customs clearance, GCC road freight, and temperature-controlled warehousing.
- Managed a system-driven sales pipeline including customer visits, quotation management, and overseas lead coordination.
- Worked closely with operations teams to ensure seamless execution of logistics solutions.
- Prepared quotations, conducted negotiations, and managed follow-ups to maximise conversion rates.
- Contributed to quarterly business reviews, forecasting, and budgeting processes.
- Maintained strong customer relationships to support long-term revenue growth and service continuity.
Sales Executive – Freight Forwarding - Hellmann Worldwide Logistics India Pvt. Ltd.
(2015-05 - 2017-03)
- Developed and managed customer relationships to increase sales across air, sea, and project freight services.
- Analysed customer logistics requirements and proposed tailored freight forwarding solutions.
- Promoted trade lane opportunities and product campaigns to drive business expansion.
- Coordinated with operations and overseas agents for quotations, negotiations, and shipment execution.
- Produced weekly and monthly sales activity reports, including quotations, client visits, and pipeline planning.
Senior Executive – Sales (Pune) - InterJAS Logistics Pvt. Ltd. - Pune
(2014-07 - 2015-04)
- Managed new and existing client accounts within freight forwarding and customs clearance services.
- Identified customer logistics needs and delivered customised freight solutions.
- Coordinated with overseas agents for pricing, quotations, and shipment execution.
- Led vendor development initiatives and supported distribution and transportation planning.
- Oversaw inventory planning and control activities to improve operational efficiency.
- Maintained detailed sales tracking reports and performance planners.
KNPS In-Charge (Pune) - Kuehne + Nagel India Pvt. Ltd. - Pune
(2013-08 - 2014-06)
- Implemented operational excellence tools across regional warehouses serving major telecom clients.
- Conducted monthly 5S audits to improve warehouse efficiency and compliance standards.
- Led quarterly process and performance audits across warehouse operations.
- Managed a dedicated warehouse operations team and monitored KPI performance.
- Supported Quality Management Module (QMM) implementation and reporting.
- Presented operational frameworks and best practices to prospective clients.
- Assisted regional operations management in customer reviews and performance evaluations.
Management Trainee - Radhakrishna Foodland Pvt. Ltd.
(2011-03 - 2013-05)
- Supported supply chain and logistics operations across distribution and warehouse functions.
- Assisted in operational planning, reporting, and process improvement initiatives during management training programme.
