Amber Bennett

Customer service professional currently working in a fast-paced retail environment, offered a promotion from customer service assistant to assistant manager within a month due to strong work ethic. I am proficient at juggling multiple responsibilities at a time, as seen in my employment at Cadbury World during my A-Levels and more recently working 40 hours plus per week for Krispy Kreme.

Assistant Manager at Krispy Kreme (2024-10 – Present)

Fast paced customer facing role within the store at Grand Central

• Led the opening of a new box store in the Bullring
• Lead, coach and motivate a team to meet weekly sales target, delegation of tasks and managing shifts to ensure any cover issues are quickly resolved. Managing timecards and ensuring the team are paid accurately and timely.
• Consistently exceeding "Mystery Shopper" target of 80% (97%+)
• Weekly stock reconciliation including, weekly stock count and closing the stock periods, analysis and report and insights and issues.
• Minimise waste by ensuring "too good to go" app is updated and accurate.
• Trusted key holder, responsible for opening and closing the store.
• Ensure environmental health targets are met and paperwork is kept accurately.

Customer Service Assistant at Cadbury World (2023-08 – 2023-12)

• Served customers on tills, selling Cadbury bags, and handing out complimentary bars of chocolate at the entrance of the Cadbury World attraction.
• Public speaking in front of crowds in the 'Bull Street' area, and ensuring the safety of customers during the Cadbury history and chocolate making shows, as well as the 'Cadabra' ride.
• Taking and aiding the sale photographs of customers on the green screen, with a selection of Cadbury related backgrounds.

School Work Experience at Princethorpe Primary School (2023-02 – 2023-02)

Participated in work experience as a part of my secondary education, which was delayed due to COVID-19.

• Worked closely with children between the ages 3-7, providing assistance with their reading and mathematical abilities.
• Executed fun tasks for the children, including valentines day card making, and playing out on the playground.

Volunteer Fundraiser at Muscular Dystrophy UK (2011 – Present)

• Executed events such as a ball, football match, fun days and race nights. Raised awareness about events to generate support through social media.
• Decorated for events and increased the number of participants through social media awareness and leafleting.
• Won the prestigious Pride of Birmingham award 2017 for fundraising £150k to invest in research.

GCSE – Kings Norton Girls School (2017 – 2022)

A-Level – Kings Norton Girls School (2022 – 2024)