Amber Blair

Dedicated and experienced Beauty Therapist and Spa Professional with over 10 years' experience across customer-focused environments, including luxury spa settings and retail management. Highly organised, flexible, and reliable, with proven ability to work independently or as part of a team. Strong background in spa operations, guest experience, reception duties, and team leadership.

Passionate about delivering exceptional service and continuously developing skills within the beauty and wellness industry.

Spa Therapist (Full Time) - Retreat East – Independent Hotel & Spa

(2023-02)

• Deliver a wide range of professional spa treatments to a high standard, including treatments for VIP guests
• Manage spa operations independently when required
• Handle spa reception duties including phone calls, emails, bookings, and enquiries
• Complete stock ordering, stock takes, and rota planning
• Host spa days and ensure exceptional guest care throughout their visit
• Maintain high standards of cleanliness, professionalism, and customer satisfaction
• Experience working with premium brands including Elemental Herbology
• Recently performed treatments for VIP guests including Jade Thirlwall (Little Mix)

Beauty Therapist - Riverhills Health Club & Spa

(2021-05 - 2023-02)

• Delivered a variety of beauty and massage treatments in a busy spa environment
• Built confidence and experience within the beauty industry post-qualification
• Developed product knowledge and treatment techniques
• Completed additional training courses to enhance skills and qualifications
• Provided excellent customer service and built strong client relationships
• Experience with the well known premium brand Temple Spa

Senior Team Member / Management Team - Greggs

(2016-08 - 2021-05)

Promoted to Senior Team Member in March 2019. Part of the management team for a new store opening in the Whitehouse area.

• Responsible for key holding, cash handling, and daily store operations
• Supported team training, rota planning, and meeting business targets
• Delivered consistently high levels of customer service
• Gained strong leadership, communication, and problem-solving skills

Sales Assistant - WHSmith – Ipswich - Ipswich

(2014-09 - 2016)

• Provided excellent customer service in a retail environment
• Worked flexible hours alongside college studies
• Developed strong sales and customer interaction skills

Level 3 Beauty Therapy – Massage Route - Beauty Therapy - Suffolk New College (2015)

Level 2 Beauty Therapy - Beauty Therapy - Suffolk One Sixth Form Centre (2014)