Amber Jane Spicer

Highly organised and personable administrative professional with experience across office administration, reception, client management and diary coordination. Skilled in managing busy schedules, handling confidential information and providing professional support within fast-paced environments. A confident communicator with strong attention to detail, excellent organisational skills and the ability to build positive relationships with clients, colleagues and stakeholders.

Experienced in balancing multiple priorities, resolving queries efficiently and ensuring smooth day-to-day operations. Now seeking an Office Administrator, Personal Assistant or Administrative Support role where I can utilise my organisational strengths, communication skills and proactive approach within a professional office environment.

Freelance Makeup Artist & Nail Technician - Self-Employed - Flitch Green

(2020-01)

• Manage all day-to-day business administration including bookings, schedules, invoicing and client communications
• Coordinate appointments and maintain organised calendars and records
• Handle customer enquiries professionally via phone, email and social media
• Maintain accurate payment records and client information
• Build strong client relationships through excellent customer service and communication
• Work independently while balancing multiple deadlines and priorities
• Create and manage social media content to support business growth and client engagement

Receptionist - The Retreat Spa - Dunmow

(2023-09 - 2024-09)

• Welcomed clients and maintained a professional front-of-house environment
• Managed appointment bookings, diary scheduling and therapist availability
• Handled telephone and email enquiries efficiently and professionally
• Processed payments and maintained accurate customer records
• Supported promotional events and customer engagement activities
• Coordinated daily schedules to ensure smooth operations
• Resolved client queries calmly and effectively
• Maintained confidentiality and high presentation standards at all times

Office Administrator & Account Manager - CF Capital - Bishop's Stortford

(2011-01 - 2013-12)

• Managed administrative processes in a fast-paced office environment
• Maintained accurate documentation, records and client files
• Coordinated communication between clients and internal departments
• Supported account management and sales administration activities
• Managed multiple tasks and deadlines while maintaining attention to detail
• Assisted with reporting, documentation and general office support
• Provided professional customer service and relationship management

Account Manager - Benefit Cosmetics, Boots Alliance - Bishop's Stortford

(2013-10 - 2016-02)

• Managed daily operations and administration of a busy retail counter
• Organised promotional launches and customer engagement activities
• Built strong client relationships through excellent customer service
• Trained and supported team members to maintain service standards
• Achieved 116% of annual sales target through strong organisation and communication skills
• Managed stock, scheduling and operational responsibilities

Office Administrator & Account Manager - CF Capital - Bishop's Stortford

(2016-03 - 2017-09)

• Managed administrative processes in a fast-paced office environment
• Maintained accurate documentation, records and client files
• Coordinated communication between clients and internal departments
• Supported account management and sales administration activities
• Managed multiple tasks and deadlines while maintaining attention to detail
• Assisted with reporting, documentation and general office support
• Provided professional customer service and relationship management

Career Break – Family Responsibilities - Family

(2017-01 - 2020-12)

Took planned time away from full-time employment to raise children and manage family responsibilities. Continued developing strong organisational, multitasking and time-management skills while balancing busy schedules and commitments.

BTEC National Diploma - Art & Design (Fashion) - Cambridge Regional College

GCSEs - English, Mathematics, Science, Business Studies, History, Art & Textiles - Helena Romanes School & Sixth Form Centre, Dunmow