Clinical Support Worker - South Warwickshire Foundation Trust - Stratford-Upon-Avon, Warwickshire
(2023-05 - 2026-03)
- Supported nursing staff to run ward activities efficiently every shift.
- Delivered meals and refreshments to maintain patient nutrition intake throughout care.
- Collaborated with multi-disciplinary team members to provide consistent patient care.
- Handled reception duties on chemotherapy unit for calls and visits.
- Booked patients ahead of appointments for timely clinic attendance.
- Recorded patient observations for nurses and oncologist review.
- Worked in phlebotomy clinic supporting chemotherapy patients daily.
- Managed oncology clinic flow to create welcoming waiting experience.
- Maintained ward stock levels to keep nurse-ready supplies available.
- Carried out regular observations and routine checks, ensuring timely interventions when required.
- Facilitated smooth communication between healthcare professionals, improving overall service quality.
- Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
- Participated in relevant training sessions regularly, maintaining up-to-date knowledge.
- Respected confidentiality guidelines whilst handling sensitive information about patients' condition.
- Provided emotional support to patients and their families, fostering trust and rapport.
Office Administrator - The Tall Dog - Midhurst, West Sussex
(2017-09 - 2022-01)
- Process VAT-registered and non-VAT company accounts across Sage Online, Intuit, QuickBooks, or Excel.
- Maintain accurate transaction records from bank and credit card statements with proper documentation.
- Reconcile expenses and account balances, including company credit cards and expense accounts.
- Oversee monthly, quarterly, and annual profit and loss statement preparation.
- Review figure postings and supporting documents to maintain programme accuracy.
- Coordinate weekly and monthly payroll reporting and communicate net payments to employees.
- Direct quotation and invoice preparation for Tall Dog clients when requested.
- Lead credit control activities for Tall Dog clients when needed.
- Resolve customer enquiries via telephone and email as primary client contact promptly.
- Enhanced team efficiency for seamless workflow management.
- Provided administrative support during high-pressure periods, aiding overall productivity.
Business Owner - Artichoke (Interiors) - Midhurst, West Sussex
(2012-06 - 2017-07)
- Identified customer trends and product demand to attract and retain shoppers.
- Ordered stock, tracked deliveries, and coordinated with suppliers for timely arrival.
- Merchandised products strategically to optimise sales and improve shop visibility.
- Monitored stock levels regularly and reordered low items to prevent shortages.
- Processed cash register transactions accurately and kept till records consistent.
- Built customer rapport by matching needs with suitable product recommendations.
- Paid suppliers on time and kept accounts accurate for year-end reconciliation.
Accounts Clerk - John M. Start & Co Ltd - Midhurst, West Sussex
(1999-06 - 2012-05)
- Processed customer orders from trade fairs, site visits, telephone, or email channels.
- Created purchase orders in Sage Line 50 and coordinated supplier communication to reduce delays.
- Allocated stock received against customer order requirements to meet fulfilment dates.
- Produced customer invoices in Sage Line 50 and confirmed goods posting records.
- Managed monthly credit control through structured follow-ups on overdue accounts.
- Allocated incoming payments to correct invoices and maintained accurate customer balances.
- Coordinated national and international supplier payments with currency brokers for best rates.
- Maintained Sage Line 50 accounts and operated manual double-entry bookkeeping standards.
- Reconciled expenses and accounts, including credit cards and expense accounts, promptly.
