Barista - Costa Coffee
(2025-06 - 2025-09)
- Practiced various coffee brewing techniques and gained knowledge of their purpose and benefits
- Completed allergy training to ensure customer safety and satisfaction
- Collaborated with different teams, including coffee, food and runners
- Managed online and in person orders efficiently, ensuring timely delivery of beverages
- Learnt to set professional boundaries
Bartender and waitress - Rose and Crown
(2023-01)
- Work within a team of 80+ members of staff, having personnel with everybody
- Consistently making long commutes to work with a high level of commitment and punctuality
- Maintain focus and organisation in a fast-paced environment
- Effectively communicate with customers, promoting responsible drinking for safety
- Building rapport with customers, contributing to repeat business and customer loyalty
- Provide tasteful food and beverage suggestions curated to the customers preferences
- Adapt to accommodate allergies and disabilities ensuring inclusivity
Waitress - Wenns Chop and Ale House
(2021-01 - 2023-12)
- Balanced multiple tasks at once, prioritising customer satisfaction
- Managed money using the till, ensuring cash is handled accurately
- Willingly took on extra responsibilities within other areas of the business when demand was high
- Memorised the menu and any alterations that the customer would like to make
- Upsold special offers enhancing the customers dining experience
Tourguide - Himare boat tours Albania - Albania
(2025-09 - 2025-12)
- Lead narration for speedboat tours alongside a captain from the local town
- Adapted delivery of speech to enable easier understanding for non-English speaking guests
- Displayed confidence to solo travel to a country that had negative stigma
- Navigated a foreign country
- Memorised scripts for tours with confidence
- Advised guests on safety rules when aboard the boat and make sure everybody felt comfortable during the tours
- Improved independence as well as social skills
Social host - Ostello Bello Italy - Italy
(2025-09 - 2025-12)
- Committed to every challenge - from cleaning freezers to rearranging storage rooms
- Learnt about Italian food and drink culture, and local spots to recommend to tourists
- Spent days exploring Italy photographing picturesque locations
- Challenged pre-existing ideas and techniques to elevate customer experience
- Assisted during out of hours ensuring the hostel ran smoothly
- Socialised with multicultural guests and learnt about many different cultures
- Lead a variety of fun and engaging events each night to get the guests socialising with one another
Housekeeping - La Belle Eco France - France
(2025-09 - 2025-12)
- Learnt about permaculture and growing food sustainably, learnt about wild foraging
- Helped to host multiple themed events for parties of 10 and more, partaking in guests' meditation and health classes providing networking opportunities with different influencers
- Adapted recipes learnt from other volunteers, incorporating them into my own cooking at home
- Living alongside strangers and leaving with new friends
