Senior Employment Advisor - Reed In Partnership
(2022-08)
Working on the Restart Scheme with focus on driving caseload into sustainable employment. Communication with stakeholders to establish lasting relationships with DWP/Jobcentres/Local charities. Established as integral part of team leading by example to deliver high performance. Exposure to fast-paced environment working with participants with various barriers including criminal records, mental health, disability.
- Worked continuously to drive caseload into helping them with finding sustainable employment and hit targets consistently every month
- Given structure to participants and full exposure to all services and support offered to maximise the 12 months programme duration
- Ensured collaboration with RMs, EST for joined up approach in support tailored to participant needs and barriers
- Communication with stakeholders via face to face, phone and email to work together and establish lasting relationships
- Kept links with key providers in the city and beyond for positive relations when generating referrals to Restart scheme
- Led by example to show best practice and deliver high performance monthly
- Guided and supported colleagues to pass on skills that benefit the rest of the team
- Worked under pressure to meet contractual deadlines with strong time management skills
- Treated caseload with compassion and empathy providing advice and guidance to transition lives for work readiness
Administrator - HMRC-Peterborough - Peterborough
(2021-11 - 2022-06)
- Receiving tax returns
- Dealing with queries about tax
- Accepting/rejecting tax appeals and penalties
Sales Call Handler - Whirlpool UK Appliances Ltd
(2020-11 - 2021-11)
- Continually seek opportunities to exceed performance targets for speed, efficiency, sales and quality
- Respond to customer enquiries via phone and email
- Positively promote the company and product at all times
- Maintain a thorough knowledge of products and services
- Delivering excellent service standards across all customer-facing channels, including SLAs, answer rates, and minimising call waiting times
Paraplanner - Canter Holland
(2018-09 - 2020-10)
- Dealing with dc and db schemes
- Research and preparation of financial planning reports for private clients
- Prepare suitability letters in accordance with agreed recommendations
- Liaising with insurance and investment companies
- Processing of new business for private clients
- Liaise with other teams within the business
- Represent the para planning team at company meetings
IFA - Tuto associates - Peterborough
(2018-06 - 2018-08)
- Working in collaboration with Financial Advisers and other colleagues
- Promoting the company's services in a professional and FCA compliant manner
- Working with the Financial Adviser and discussing the client's objectives, identifying and obtaining the information necessary to compile the financial report
- Obtaining information, quotes, illustrations and product details, and providing comparisons for analysis
Pension Administrator - Diligenta Nest
(2016-05 - 2017-08)
- Warm outbound calls to customers who have requested information on building their pensions
- Dealing with workplace pension queries by phone, letter and email
- Assisting customers with the completion of their retirement applications
- Inputting customer data accurately onto in-house systems
- Dealing with returned post and securely disposing of any documentation
- Dealing with escalated complaints and calling customers back that request to speak to a senior
- Calculating the amount of money people will receive by their retirement age and explaining the different ways they can receive their pension
- Helping employers set up their workplace pension scheme and helping them comply with their duties
Customer Service Advisor - RSA
(2015-09 - 2016-04)
- Working as a home insurance claims handler and dealing with existing and new home insurance claims
- Liaising with the claimant and advising them on any issues that arise
- Help the insurer investigate the claim to ensure its genuine
- Working with risk analysts, brokers and underwriters
- Ensuring a fair settlement and good customer service for the client
- Investigating potentially fraudulent claims
Receptionist/Administrator - Oxygen Hairdressers
(2012-10 - 2012-12)
- Answering the phones and dealing with subsequent enquiries and bookings
- Sending out reminder texts, emails and calls to customers regards up and coming booked appointments
- Operate the cash register, take payments for services rendered and issue change and receipts
- Ensure that the cash drawer or register is balanced at the end of the day
- Maintain positive work relationships with vendors to ensure that sufficient salon supplies are available
Sales Assistant - Marks and Spencer's
(2011-01 - 2012-03)
- Welcome and advise customers
- Ensure goods are well displayed
- Handle payments
- Arrange ordering and delivery
- Receive deliveries from suppliers
- Keep the shop floor clean and tidy
- First point of contact for customers
