Staff member / Business assistant
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Having strong communication skills has enabled me to learn the ability to adapt my language and approach situations appropriately when working with both customers and team members in a professional environment, to ensure that a positive and efficient experience is made and maintained. Working in hospitality for years has provided me with a wide range of diverse and valuable experiences, including the ability to identify and cope effectively when working under pressure. Especially when in a fast pace environment while also managing challenges by using problem solving skills, this has majorly helped build resilience and confidence whilst maintaining a positive attitude.
Working in customer-facing roles has taught me how to confidently communicate with people from different backgrounds, gain their attention, and build positive relationships. I have learned how to promote products effectively, upsell where appropriate, and provide excellent customer service while ensuring customers feel valued and understood. These experiences have strengthened my confidence, persuasion skills.
Street Food Business Assistant at Family Street Food Business (2015 – Present)
Since the age of 15, I have helped to run my family's street food business, taking on a variety of responsibilities and gaining first-hand experience of working in a fast-paced business environment. This role has taught me the importance of responsibility, adaptability, and maintaining high standards of customer service when working under pressure and still interacting with customers and supporting day-to-day business. In addition, I designed the branding and packaging for our own ketchup product, which was launched in 2016 and later received recognition through award nominations.
This experience allowed me to develop my creativity and attention to detail while contributing to a real commercial product, giving me valuable insight into marketing, branding, and product development.
Waitress / Restaurant Worker at Various Restaurants and Street Food Vendors (Present)
I am a 19-year-old motivated and hardworking individual with several years of experience in the hospitality industry. Having worked in hospitality from a young age, I have developed a strong work ethic and a professional approach to customer service. I hold a Level 2 Food Hygiene Certificate and have Food Allergy and Intolerance Training meaning I have a solid understanding of food safety and workplace standards.
Having these skills and knowledge built up over the years, has supported me working in the present for example being able to interact with others professionally whether this is in a staff setting or customers. Having always been worked in a team this has taught me how to build as well as maintain positive relationships around me. Having worked in both a street food business and a restaurant environment, I have gained experience across two different areas of the hospitality and catering industry.
These roles have allowed me to develop a broad understanding of customer service, food preparation, teamwork. Experiencing both settings has helped me adapt to different ways of working and how different business's are ran, whilst giving me skills that are easily transferable.
BTEC Level 3 Extended Diploma in Health and Social Care – Solihull Sixth Form College GCSE in General – Secondary School Level 2 Merit in Health and Social Care – Secondary School Level 2 Pass in Performing Arts, Dance – Secondary School
