Amelia Phillips

Motivated and hardworking Fashion Business and Retail graduate with strong experience in customer service, retail operations, stock management, social media marketing and teamwork. Currently working at Next, with hands-on experience across tills, returns, stockroom operations, deliveries, replenishment and shop-floor standards. Reliable, organised and adaptable, with experience working confidently with customers, colleagues and different teams.

Retail Team Member - Next - Lakeside

(2023-10)

• Deliver friendly and efficient customer service across the shop floor, tills and fitting rooms.
• Process customer transactions, returns and till-based queries accurately and professionally.
• Work in PRS and the stockroom, processing returns by scanning and allocating stock to the correct tubs.
• Support deliveries, including stock handling, stock take, tagging and replenishment.
• Carry out visual merchandising across the store, including new lines, best sellers and shop-floor reorganisations.
• Maintain fitting rooms by organising returned stock into the correct zones, checking for security tags and keeping the area clean.
• Complete regular shop-floor checks, monitor stockrooms and maintain presentation standards.
• Assist customers with product queries and support wider store operations when required.
• Answer incoming telephone calls and communicate effectively with customers and colleagues.

Social Media Marketing Intern - M&S Head Office - Paddington

(2024-10 - 2024-11)

• Supported social media marketing activity within the team.
• Created weekly trend analysis and researched social influences.
• Contacted influencers and supported influencer-related activity.
• Researched social trends and linked findings to relevant products.
• Collated samples and assisted with inventory management.
• Participated in brainstorming sessions and contributed ideas.
• Gained exposure to other areas of the business through meetings with different teams.

Volunteer - Essex Wildlife Trust Visitor Centre

(2022-01 - 2023-02)

• Provided customer service, answered enquiries and communicated with visitors and colleagues.
• Supported retail operations including stock taking, unloading deliveries, pricing new stock and rearranging displays.
• Created new displays and maintained an organised, welcoming retail environment.
• Prepared hot drinks and served refreshments.

Volunteer - Lourdes Pilgrimage - France

(2023 - 2026)

• Raised money through local fundraising events, including catering and waitressing.
• Supported vulnerable pilgrims during annual pilgrimages, including people with mobility needs.
• Provided practical assistance, companionship and support throughout each trip.

Level 3 Fashion Business and Retail Extended Diploma - Fashion Business and Retail - Fashion Retail Academy (2023 - 2025)

GCSEs - Sacred Heart of Mary Girls' School, Upminster (2023)