Amelie Oakley

A motivated, reliable and adaptable graduate with a First-Class Honours degree in Interior Architecture and Design from Heriot-Watt University. Experienced in customer service, sales, product promotion and retail operations, with a strong ability to communicate effectively and build positive relationships with customers and colleagues. Organised and proactive, with experience working in fast-paced environments, managing competing priorities and working both independently and as part of a team.

Eager to bring my skills, enthusiasm and positive attitude to a new part-time opportunity.

Sales Assistant at G.H.Q. (2024-02 – Present)

• Represent a brand at various Costco locations, promoting products and engaging with customers in a busy retail environment.
• Offer product samples and communicate key product information to customers to encourage interest and support sales.
• Build rapport with customers through friendly, confident communication and product knowledge.
• Adapt to different store environments while working independently to deliver a positive customer experience.

Flower Delivery Driver at Tulipa (2018-06 – Present)

Seasonal

• Deliver floral orders to customers using my own vehicle, particularly during busy seasonal periods such as Christmas and Mother's Day.
• Plan and manage delivery routes efficiently to ensure orders arrive at the correct destinations within the expected timeframes.
• Work independently and manage time effectively during busy periods while maintaining a reliable delivery service.

Kitchen Designer at Howdens (2025-10 – 2026-05)

• Supported customers throughout the kitchen design and sales process, helping them understand their options and make informed decisions.
• Acted as a first point of contact for customers and joiners, responding to queries and clarifying design and order details.
• Communicated information about designs, budgets and project timeframes clearly and professionally.
• Managed customer enquiries and competing priorities in a fast-paced environment, developing strong customer service and problem-solving skills.

Price Reduction Assistant at Tesco (2024-06 – 2025-10)

• Supported daily store operations through price reductions, stock rotation and replenishment.
• Assisted customers with queries while maintaining a friendly and helpful approach.
• Communicated stock-related issues and updates to colleagues and management.
• Worked collaboratively with the wider team to support efficient store operations and maintain a positive shopping environment.

BA (Hons) in Interior Architecture and Design – Heriot-Watt University (2021 – 2025)

– Knox Academy (2016 – 2021)