Amie Sparrow

Detail-oriented professional with 15+ years of experience in customer service, cash handling, and operational management, including 7 years as an Assistant Branch Manager at the Post Office. Proven ability to supervise staff, manage daily accounting, resolve customer inquiries, and drive sales initiatives. Adept at building client loyalty through exceptional service and a person-centred approach, making a valuable contributor to any team focused on client satisfaction and efficient operations.

Self-employed Beauty Therapist - Heavenly Beauty - Hanham

(2011-07)

• Established and managed a part-time beauty therapy business from its inception following the birth of my daughter.
• Cultivated business growth through exceptional customer service, fostering strong word-of-mouth referrals and a solid reputation.
• Implement a person-centred approach, ensuring clients receive high-calibre beauty treatments in a welcoming and uplifting environment.
• Retain a loyal clientele, with many patrons consistently visiting since the business's establishment.
• Deliver a professional service prioritising treatment quality and providing clients with an unhurried experience.

Community Day Care Worker - Brandon Trust - Staple Hill

(2005-09 - 2011-07)

• Supported individuals with learning disabilities in community-based activities, including employment, hobbies, and personal interests.
• Operated independently within the community, providing tailored support for individuals with diverse health, mental, and physical needs.
• Developed and implemented person-centred activity plans aligned with the unique requirements of each individual.
• Managed all associated paperwork, conducted risk assessments, and tracked goal attainment for supported individuals.
• Provided guidance and support to other staff members.
• Utilised strong communication skills to engage effectively with service users, including those with non-verbal or atypical communication methods.
• Fostered robust relationships with both service users and fellow care home staff, which were integral to the role's success.

Assistant Branch Manager - Post Office Limited - Yate

(1998-07 - 2005-09)

• Supervised counter staff and provided direct customer service as needed.
• Oversaw staff training, focusing on delivering excellent customer service, particularly for banking and passport-related transactions.
• Managed customer inquiries and resolved complaints professionally, both in-person and over the telephone.
• Maintained responsibility for daily and weekly cash accounting for the branch.
• Drove sales initiatives and stayed current with marketing strategies and product offerings.
• Applied strong organisational and customer service skills to ensure efficient branch operations.

Checkout Operator - Asda Stores Limited - Longwell Green

(1993-06 - 1998-06)

• Transitioned from bakery to checkout operations to accommodate increased working hours.
• Demonstrated proficiency in customer service and efficient transaction processing.
• Provided flexible support across various store departments as required.

Itec Level 2 and VTCT, Beauty Level 2 and Nail Technology - Beauty Therapy - Clifton Down Central College (2006-09 - 2008-06)

BSc Degree - Psychology and Health - UWE (1995-09 - 1998-06)

A Levels - English Literature, Psychology, and General Studies - Kingsfield School (1993-09 - 1995-06)

GCSE - English Literature and Language, Art, Science (Dual Award), Design and Communication, Business Studies, French - Kingsfield School (1991-09 - 1993-06)