Amina Jahangir

Analytical and detail-oriented professional with experience supporting a large-scale Oracle Fusion ERP implementation within Birmingham City Council. Skilled in data analysis, stakeholder engagement, testing, process improvement and business transformation. Experienced working in highly regulated environments through both local government and HMRC.

Experience supporting finance systems transformation, financial data migration, reconciliations and Oracle Fusion ERP implementation. Seeking opportunities in finance, business analysis, consulting or transformation roles where I can further develop my analytical and commercial skills while contributing to organisational success.

ERP Support Analyst – Oracle Finance & HR Programme at Birmingham City Council (2026-06 – 2026-10)

• Supporting Finance and HR workstreams on a multi-million-pound Oracle Fusion ERP implementation serving one of the UK's largest local authorities.
• Analysing and validating large datasets using Excel to support system migration and improve data quality prior to Oracle deployment.
• Gaining exposure to end-to-end Purchase-to-Pay (P2P) and Order-to-Cash (O2C) finance processes within a local government environment.
• Processing and allocating invoices and payments across Accounts Payable (AP) and Accounts Receivable (AR) ledgers.
• Performing balance sheet reconciliations and validating financial records to support General Ledger accuracy ahead of system cutover.
• Assisting with data migration, data cleansing and quality assurance activities.
• Supporting UAT activities, tracking defects and assisting resolution activities across finance and HR business teams.
• Collaborating with project managers, SMEs and stakeholders to deliver programme milestones.
• Contributing to process improvement and successful business system adoption.

Customer Service Advisor at HM Revenue & Customs (2024-06 – 2026-06)

• Managed customer cases in a highly regulated environment while ensuring compliance with legislation and policy.
• Maintained accurate records and handled sensitive financial and personal information.
• Resolved complex customer queries through analytical problem solving and effective communication.

Customer Service Assistant at Evri (2023-09 – 2024-01)

• Reviewed case data to identify service trends and support process improvements.
• Worked with internal teams to resolve operational issues and maintain accurate records.

BSc in Economics & Management – Aston University (2021 – 2025)

A Levels in Chemistry, Economics, Mathematics – Queen Mary's High School

GCSEs in Mathematics and English – Queen Mary's High School