Amina Siddique

A calm, patient and adaptable professional with experience in customer service, NHS-related administration, and education support roles. Skilled in handling calls, and using CRM systems, such as Infinity, clinical booking systems, and phone systems, such as Nice/CXone. Has the ability to deliver high-quality customer service and has achieved 100% call quality scores.

Comfortable working independently or as part of a team, open to feedback, and committed to continuous improvement. Experienced in both remote and on-site roles. An individual who wants to make a meaningful contribution within an organisation.

Job Seeker - Self-employed - London, United Kingdom

(2025-03)

Actively seeking employment

• Researched vacancies on online job boards, such as Indeed and Total Jobs, and company websites to identify employment opportunities.
• Participated in career fairs to explore opportunities and engage with employers.
• Online business course (joined February 2025).

School Immunisation Administrator - Vaccination UK (Providers for NHS England) - Waltham Forest, United Kingdom

(2024-09 - 2024-12)

• Contacted parents to arrange flu vaccination appointments for school-aged children.
• Processed electronic consent forms.
• Responsible for vaccination administration packs for school immunisation sessions.
• Travelled to primary and secondary schools across Waltham Forest, supporting nurses during vaccination clinics.
• Communicated with pupils, school staff and healthcare colleagues to ensure the smooth delivery of immunisation programmes.
• Used Microsoft Excel to record student attendance and vaccination status during school immunisation sessions.
• Calculated vaccination figures following school visits for submission of data to Public Health England.
• Utilised the Riviam healthcare system to access patient information, and update and manage patient information and vaccination records. (Riviam and EMIS have a connection).

Customer Service Advisor - The Recruitment Company/HGS

(2023-09 - 2023-10)

• Scheduled COVID-19 and influenza vaccination appointments for patients.
• Utilised a CRM platform by inputting information.

Representative with HM Passport Office - Teleperformance

(2023-03 - 2023-06)

• Assisted customers over the phone with passport application enquiries.
• Communicated with different teams via email to share information.
• Added case notes to passport application systems, ensuring accurate and up-to-date records.
• Documented customer interactions within an internal system.
• Utilised a knowledge management system for information to provide responses to customer enquiries.

Call Handling Agent - Hays Travel

(2022-09 - 2022-10)

• Scheduled COVID-19 vaccination appointments on behalf of Public Health England, supporting the national vaccination programme.

Customer Service Role - Cordant People (The Recruitment Company)

(2021-11 - 2022-06)

• Managed inbound calls on the NHS 119 Vaccination Booking Line, processing vaccination bookings and providing accurate information to callers.
• Provided support to members of the public via the NHS Covid Pass helpline, assisting with queries related to COVID certification.
• Recorded and managed customer information in the CRM system, ensuring data accuracy.

Bachelor of Science - Medical Bioscience - London Metropolitan University (2010-10 - 2013-07)

A Levels and AS Level - English Language and Literature, Biology, Chemistry, Psychology - Leyton Sixth Form College (2007-09 - 2009-06)