LPA Advisor - Civil Servant at Ministry Of Justice - Office of the public guardian (2024-11 – Present)
- Deliver 40–50 high-volume daily consultations, providing clear guidance on setting up and managing Lasting Power of Attorney.
- Explain complex legal processes in a clear and accessible way, enabling clients to make informed decisions.
- Identify and escalate safeguarding concerns, protecting vulnerable individuals from potential abuse or misuse of power.
- Apply sound judgement to assess risk and ensure compliance with legal and safeguarding standards.
- Manage a fast-paced, target-driven workload while maintaining accuracy and professionalism.
- Handle sensitive and emotionally complex conversations with empathy, discretion, and professionalism.
- Collaborate with internal teams and external stakeholders to resolve cases and ensure appropriate outcomes.
- Maintain accurate case records using internal systems, ensuring data integrity and audit compliance.
Recruitment administrator (secondment) at Quotient Sciences (2024-03 – 2024-10)
- Effectively managed the recruitment and onboarding of volunteers for up to 30 clinical studies per month
- Generated query and screening checklists based on project requirements
- Performed routine administrative tasks
- Set up study details
- Oversaw routine database updates for volunteers and projects
- Communicated directly with volunteers on-site and over the phone
- Sourced volunteers
Clinical researcher at Quotient Sciences (2023-07 – 2024-10)
- Lead clinical research projects, often up to 3 projects per day
- Executed procedures within strict time constraints
- Ensured data was accurate, reliable and repeatable
- Carried out regular admin tasks
- Attended customer meetings
- Engaged in additional training to broaden expertise including becoming QC and lab trained
- Lead a continuous improvement project to improve onboarding training for new starters, improving productivity by 25%
Research apprentice at CPI (2021-09 – 2023-06)
Here I supported many departments, gaining a diverse portfolio of professional skills, as a part of my apprenticeship
- Carried out R&D biologics projects
- Worked in the upstream, downstream and analytical departments. Creating, purifying and analysing medicine made in living cells
- Executed assigned duties with attention to detail and accuracy
- Supported daily operations, maintenance and admin tasks
- Helped to prepare and execute projects under supervision.
- Networked with prospects at industry events, showcasing successful projects and services
- Identified opportunities to drive business growth, diversification and expansion.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Organised and lead work experience events for students
- Lead diversity and inclusion incentives
- Lead a marketing campaign on the life of and apprentice in Pharma
- Carried out routine tests on the water systems and various equipment
- Daily monitoring of pressure, humidity and temperature of labs and equipment
Private tutor at Self employed (2021-10 – 2022-12)
- Provided one-to-one science tutoring, tailoring lessons to individual learning needs and academic goals.
- Explained complex scientific concepts in a clear and engaging way to build understanding and confidence.
- Supported exam preparation through structured revision plans, practice questions, and targeted feedback.
- Monitored student progress and adapted teaching strategies to ensure continuous improvement.
Tax advisor (temp role) at Rift (2021-01 – 2021-09)
- Carried out yearly tax returns for clients
- Reached out to past and new clients for B2C recruitment before the new tax year
- Performed routine administrative duties
- Regularly contacted HMRC to ensure returns can be completed in a timely manner
- Worked independently in a remote setting
