Sep 2023 - Present
Supervisor • Redemption Roaster (Bloomsbury)
- Handled and processed invoices efficiently.
- Managed relationships and communications with suppliers.
- Oversaw and supported staff members.
- Ordered necessary products for the store.
- Operated and maintained coffee machines, including opening and closing.
- Adjusted coffee machine settings for optimal brewing.
- Performed maintenance tasks such as changing coffee machine seals.
Sep 2023 - Jan 2024 (volunteer)
Retail Assistant, The British Heart Foundation Charity Store
- Managed store operations and delivered superior customer service, enhancing customer satisfaction scores.
- Resolved customer inquiries and issues, significantly improving customer satisfaction.
- Led team to meet store targets and conducted weekly product knowledge and customer service training for new hires.
- Efficiently managed POS system, processing transactions and handling payments with accuracy.
Jul 2021 - Sep 2023
Waiter/Head Waiter/Supervisor • Big Mamma Group (Circolo Restaurant)
- Demonstrated exceptional service and leadership, leading to a position overseeing front-house operations and staff training.
- Recognized as the best seller of the month.
- Ensured excellence through training and guidance for new staff members.
- Experienced in working with Speedlight and Sunday platforms.
Aug 2020 - Jul 2021
Waiter/Receptionist • Colbeh Restaurant
- Provided high-quality dining service, showcasing strong menu knowledge and excellent customer interaction.
- Consistently achieved a remarkable 98%+ customer satisfaction
Mar 2020 – Aug 2020
Waiter • Apadana Persian Restaurant
- Offered memorable dining experiences to guests, emphasizing detailed service and customer s
