Amit Patel

I’m a Dynamics 365 CE and Power Platform specialist with over 10 years of CRM experience and a strong background in enterprise system integration, data migration, and solution delivery. I enjoy turning complex business requirements into practical, scalable solutions and have worked across housing, financial services, education, media, and retail sectors. My experience spans Dynamics 365 CE, Azure integrations, Power Platform, and DevOps, with a focus on delivering reliable systems that genuinely improve business processes.

Dynamics 365 CE Consultant at Foster Denovo (2025-08 – 2026-02)

• Developed and configured Dynamics 365 Custom Pages to enhance user experience and streamline business processes.
• Implemented data cloning solutions using SSIS and KingswaySoft integrations.
• Managed environment provisioning and deployment pipelines to support controlled releases and governance.

Senior Dynamics 365 CE Developer at Longhurst-Group (2019-09 – 2025-05)

• Led the migration of enterprise housing data from Universal Housing into Dynamics 365 CE.
• Designed and implemented continuous bi-directional integrations between Dynamics CE and back-office systems.
• Delivered modular transformation of multiple business areas including: Repairs, Assets, Customer services, Finance transactions and summaries.
• Developed synchronous integration architecture using plugins, Azure Logic Apps, and Azure Service Bus with guaranteed delivery mechanisms.
• Designed scalable data models handling over 30 million transaction records while significantly reducing licensing costs.
• Introduced CI/CD processes and DevOps practices to improve deployment consistency and release quality.
• Delivered extensive customisation and JavaScript form scripting solutions.
• Conducted end-user training, go-live support, and knowledge transfer to internal IT support teams.
• Led the transformation and mapping of complex back-office data into enhanced Dynamics 365 CE data models, collaborating closely with cross-functional departmental stakeholders to improve data quality, consistency, and business process alignment.
• Improved integration reliability and delivery assurance.
• Enabled long-term maintainability through DevOps adoption.

University of Oxford (2019-03 – 2019-09)

• Upgrading all deprecated JS to the new V9x.
• Automating processes.
• Anonymisation of data in sandbox using SSIS, KingswaySoft, C# and LinqPad5.
• Data migration.
• Continuous Data synchronization.
• Creating Azure aware plugins and custom workflows.

Dynamics CRM Developer at Bauer Media (2018-08 – 2019-02)

• Developed a unified Business Process Flow solution spanning multiple business divisions using JavaScript.
• Refactored and optimised existing Dynamics CRM solution architecture.
• Form scripting, customisation and re-factoring a solution model.
• Configured ClickDimensions and delivered user training sessions.

Senior Dynamics CRM Developer at Mattioli Woods Plc. (2015-02 – 2018-07)

• Automation and digitisation of wealth management processes.
• Implementation of CRM 2011 to replace legacy back-office software.
• Migration of CRM 2011 to CRM 2016 (v8.2) including refactoring code, recreating processes and re-branding.
• Instant bi-directional sync between CRM and external systems with 0% data discrepancy.
• Custom reports using SSRS.
• Health-check reports allowing help desk staff to be proactive.
• Creation of external forms to collect customer details during conferences.
• Running testing and training sessions for end-users.

Dynamics CRM Developer at Paul Smith Ltd (2013-01 – 2015-02)

• Customisation and configuration of Dynamics CRM 2011.
• Migration of CRM 2011 to CRM 2013 including a de-duplication process.
• Writing plugins and custom workflows to enable customer-nurturing campaigns.
• Integrating retail data from multiple sources into CRM using the CDS principle.
• Creation of tools to optimise use of CRM data by marketing and customer service, resulting in increased sales through digital campaigns and increased customer satisfaction.
• Creation of fully drillable reports and dashboards.
• Configuration of Core Motive and Scribe.
• Providing support and training to end users in Retail, Customer Service and Marketing.

SharePoint 2007/2010 Developer & Operational Support at BskyB (2011-06 – 2013-01)

• Development, design and maintenance of SharePoint sites.
• Providing training to staff and communication with management regarding SharePoint updates and new implementations.
• Design of web portals for different sections of BskyB Leeds.
• Continuous weekly evaluation of call data, to determine staff training needs with follow up.
• Creation and introduction of a live communication system informing call advisors of current issues affecting call management.

Quality Controller at BMW Group Oxford (2003-03 – 2011-06)

• Identification of root causes; formulation of robust, economical and sustainable solutions.
• Alteration of processes and communicating new plans to different departments.
• Achieved target of 'First time Right' cars of 85% by streamlining automated processes and regular training.

Team Lead at Mices Ltd (2000-11 – 2003-03)

• Analysis, design, development and implementation of intranet for clients in Oxfordshire using ColdFusion, MSSQL/Oracle DB and IIS.

Bachelor of Science in Chemistry – Gujarat University (1999-04)