Amit Singh

Motivated sales and customer service professional with over 3 years' experience in high-volume contact centre environments. Skilled in inbound and outbound sales, customer retention, account management, and team coaching. Proven ability to build rapport with customers, exceed performance targets, and deliver excellent customer experiences. Strong communicator with experience supporting and training new colleagues.

Complaints handler / Investigations team - Halfords

(2025-11)

• Managed customer complaints and enquiries, ensuring issues were resolved professionally and in line with company policies and procedures.
• Conducted investigations into customer concerns by reviewing service records, invoices, and communication history to determine appropriate resolutions.
• Processed customer refunds and goodwill gestures accurately whilst maintaining compliance with internal controls and financial procedures.
• Handled invoice administration, including reviewing charges, resolving billing discrepancies, and liaising with branches to ensure accurate account records.

Inbound and Outbound sales advisor/ Team sales trainer - Sky

(2022-09 - 2025-11)

Taking inbound calls to have great conversations to meet customer needs as well as being on outbound campaign where cold calling customers to ensure they have the best sky packages with the best value. Using brilliant sales and communication skills to upsell products. At times had the responsibility to lead a team and give advice to new employees that are new to the organisation as well as presenting to employees about updates throughout the week of new offers for sky.

Responsible for the engagement, attendance, employee retention and coaching strategy across the department.

Upgrades/disconnections/ sales advisor - Capita

(2022-04 - 2022-09)

Taking inbound calls from existing customers regarding phone contracts, sim plans and disconnections. Promoting other products that are in interest for customers as well as having a main focus on customer satisfaction and retention. Retaining the customers to stay with the company if they are willing to leave the network. The majority of time spent supporting customers with all aspects of their mobile phone plans.

NHS Customer service Advisor - Interact CC

(2021-06 - 2021-12)

Role as a customer service advisor for the NHS Covid Service supporting the public and healthcare professionals during the COVID-19 pandemic.

• Handling covid inquiries
• Providing accurate information
• Scheduling appointments
• Data entry and management

Front of house - Interact CC

(2018-08 - 2019-01)

Part-time role as front of house staff.

• Welcome customers into the restaurant with a warm greeting
• Answering calls and taking notes for reservations
• Ensuring preparation for big groups of guests
• Making, garnishing and serving drinks to customers
• Ensuring tables were clean and general hygiene of the environment was kept to an excellent standard
• Dealing with customer complaints
• Assisting on deliveries and helping to meet restaurant goals

GCSE - Maths

GCSE - English language

GCSE - English literature

GCSE - Biology core

GCSE - Chemistry core

GCSE - Physics core

GCSE - Physical Education

GCSE - Geography

GCSE - Biology Additional

GCSE - I.T A Level - Business Studies A Level - Physical education A Level - Law