Hotel Front Desk Receptionist at The Hoxton Shoreditch (2023-05 – 2026)
- Deliver warm, professional check-in/check-out experiences in line with The Hoxton's distinctive guest-first ethos
- Handle reservations, amendments and special requests using property management systems
- Respond to guest enquiries covering hotel services, local dining, entertainment and transport options
- Process payments, post room and service charges, and maintain accurate billing records
- Liaise with housekeeping and maintenance to ensure rooms consistently meet guest expectations
- Manage telephone switchboard and all incoming communications efficiently
Hotel Receptionist at Flaviana Esposita (2021-07 – 2022-12)
- Managed all guest bookings and check-ins to consistently high satisfaction standards, achieving 5-star reviews
- Used Brilliant and Acma PMS to process reservations, payments and guest accounts accurately
- Actioned special requests and coordinated housekeeping for arrivals, elevating the overall guest experience
- Created newsletters, brochures and social media content to promote hotel services
- Reconciled floats, administered petty cash, organised airport transfers and upsold dining experiences
Housekeeping Supervisor at Denise (2021-02 – 2021-07)
- Supervised and coached a housekeeping team, preparing rotas and improving room turnover workflow
- Maintained the highest cleanliness standards across all areas, managing COSHH-compliant supplies
- Actioned guest feedback to improve satisfaction ratings; collaborated closely with front desk staff
- Completed shift reports for seamless Back of House handovers and evaluated team performance
Waitress at Alexander Restaurant (2023-01 – 2023-04)
- Delivered fast, friendly service during peak periods; managed JustEat and Uber Eats orders
- Greeted and seated guests, coordinated with kitchen teams and upheld food safety standards throughout
