Ammarah Arif

Supported the Professional Services team in creating internal and customer-facing materials to improve understanding and delivery of Zappi's Tailoring service offering. Conducted internal interviews with Sales and Customer Success teams to research workflows, enablement gaps, and service positioning. Created structured documentation and knowledge base content using Notion to support internal training and service rollout.

Intern - Zappi Professional Services

(2025-06 - 2025-07)

• Supported the Professional Services team in creating internal and customer-facing materials to improve understanding and delivery of Zappi's Tailoring service offering.
• Conducted internal interviews with Sales and Customer Success teams to research workflows, enablement gaps, and service positioning.
• Created structured documentation and knowledge base content using Notion to support internal training and service rollout.
• Gained exposure to working in a SaaS business environment with a focus on technology, research services, and AI-led solutions.
• Developed key professional skills including time management, communication, stakeholder engagement, and content development.

Team Member - Property Management Team, family orientated property & Lettings Business - London

(2024-06 - 2024-08)

• Looked at portfolio KPI with data analysis from the local area and helped manage the refurbishment program.
• Helped coordinate selection of tradesteam appropriate for renewals, planned activities of refurbishment according to key timescales, coordinated activities in with local boroughs basic planning requirements
• Have gained invaluable experience and insight into the London centric property market and valuable insight into local economic demand for rental property combined with the understanding/empathy of housing needs.

BSc - International Politics - City, University of London (2023-09 - 2026)

AS Level - Biology, Chemistry, Psychology, Politics - Newham Sixth Form College London (2021-09 - 2023-07)