Amna Bibi

Motivated and detail oriented Software Test Engineer with solid hands on QA experience working in Agile environments. Proven ability to deliver thorough manual regression, UI and functional testing across complex software products. Skilled in JIRA based bug lifecycle management, test case writing and cross team collaboration. Committed to maintaining high quality standards and continuously improving testing processes.

Software Test Engineer - Connex One - Manchester

(2022-05)

• Conduct thorough manual regression and UI testing across web based platforms to ensure product quality ahead of each release
• Write and maintain structured test cases providing comprehensive coverage across features and edge cases
• Manage the full bug lifecycle in JIRA from initial reporting and triage through to resolution verification
• Collaborate closely with Product, Development and QA teams to align on sprint priorities and maintain release quality
• Participate in all Agile ceremonies including sprint planning, daily stand ups and retrospectives
• Provide clear and timely updates to stakeholders and team leads on testing progress, risks and blockers

Master Data Administrator - GGR Group

(2022-01 - 2022-03)

• Maintained and updated records across SAP Business One and Insphire, ensuring accuracy and consistency across both systems
• Created and amended Crystal Report layouts to support the engineering and workshop teams
• Identified and resolved data discrepancies proactively to prevent downstream issues

Technical Support Advisor - Tech Mahindra (BT)

(2021-02 - 2022-10)

• Delivered first line technical support for broadband, Wi-Fi, telecoms and set top box issues via telephone
• Ran diagnostics on FTTC and FTTP connections and guided customers through resolution steps in a clear and professional manner
• Managed multiple diagnostic tools simultaneously while consistently meeting customer satisfaction and resolution targets

Student Services Advisor - Kaplan Financial - Manchester

(2018-05 - 2019-09)

• Served as the primary point of contact for student enquiries via phone and email, ensuring a high standard of service at all times
• Handled complaints in line with company procedure, escalating where appropriate and resolving issues efficiently
• Identified opportunities to recommend relevant Kaplan products, contributing to revenue growth through upselling and cross selling

Café Manager - Movida - Manchester

(2019-10 - 2020-10)

• Oversaw all day to day café operations including staff scheduling, recruitment, training and health and safety compliance
• Conducted weekly team briefings to maintain clear communication and consistent service standards
• Built strong relationships with customers, upholding the reputation of the business through attentive and professional service

Private Tutor - Imran Tuition

(2015 - 2022-10)

• Delivered tailored one to one tuition in English, Maths and Science to students from Key Stage 1 through to Year 11
• Developed personalised lesson plans based on individual learning needs, resulting in measurable progress across all students
• Successfully maintained long term relationships with three clients over a period of five or more years

Diploma - Biological Sciences - Manchester Metropolitan University (2016 - 2019)

Certification - HTML, CSS & JavaScript - SheCodes (2021 - 2022)

A-Levels - Sociology (B), Business Studies (B, B) - Oldham Sixth Form College (2013 - 2016)

GCSEs - 9 GCSEs incl. Maths, English & Science - The Oldham Academy North (2009 - 2013)