Amna Khan

Administrative and HR professional with 10+ years of experience in payroll coordination, office management, and accounting support. Proven track record in streamlining operations, improving workflow efficiency, and delivering accurate, timely financial and HR processes. Adept at managing high volumes of data, supporting cross-functional teams, and building strong client and employee relationships.

Sales Agent – Call Center at Go Sales (TELUS Partners) (2024-01 – Present)

• Managed high-volume outbound calls, converting prospects into customers with effective sales strategies.
• Consistently exceeded monthly sales targets by 15–20% through follow-up and relationship-building.
• Trained in advanced sales techniques and maintained up-to-date knowledge of products and services.

Payroll & Accounting Coordinator at Paramed (2021-01 – Present)

• Process payroll for 150+ employees, ensuring 100% accuracy and timely payments.
• Manage vendor invoices and reconcile accounts, maintaining error rates below 1%.
• Generate detailed payroll and billing reports weekly to ensure compliance with policies.

Administrator & Accounting Assistant at Phoenix EDT (2017-01 – 2020-12)

• Processed daily invoicing for 100+ clients while maintaining high customer service standards.
• Supported payroll preparation and HR file management.
• Coordinated shipments across Canada and the USA, improving delivery timelines by 12%.

Office Assistant at Manheim Toronto (Cox Automotive) (2014-01 – 2016-12)

• Managed inbound/outbound communications and processed financial transactions.
• Organized and maintained records, improving document retrieval efficiency by 30%.

Customer Service/Order Desk Representative at Konica Minolta Business Solutions (2008-01 – 2013-12)

Billing Senior Assistant at UPS Supply Chain Solutions (2000-01 – 2005-12)

Junior Assistant at Rabi Fragrances (1998-01 – 2000-12)

Certificate in Human Resource Management – Sheridan College (2009-01 – 2010-12)

Diploma in Business Administration – Sheridan College (2000-01 – 2000-12)

Diploma in Cosmetic Techniques Management – Sheridan College (1998-01 – 2000-12)