Amr Alameddin

I'm someone who's passionate about helping people and working as part of a team to get things done right. Over the years, I've worked at McDonald's and Nando's—two high-energy environments where teamwork is key. Whether it's running the till, serving customers, or keeping things organised behind the scenes, I've learned how to communicate clearly with my team to make sure everything runs smoothly.

I've built great relationships with my coworkers, and I'm always the one stepping up to help when things get busy or a shift needs covering. I love being part of a team that works together to achieve goals and make sure customers leave happy. When it comes to customer service, I'm all about making sure people feel heard and taken care of.

I'm good at staying calm and professional, even when there's a queue of hungry customers or a tricky situation. I'm also very comfortable with cash handling, whether it's taking payments or balancing the till at the end of the day, and I make sure everything is accurate and accounted for. On the tech side, I've got a strong interest in editing software, especially programs like FL Studio, which I've used for music production.

I'm always learning new tools to improve my skills, whether it's editing audio or exploring other software. I enjoy figuring things out on my own, but I'm also great at picking up new programs quickly when I'm shown how they work. I'm someone who always looks for multiple solutions to any situation—whether it's finding the best way to help a customer or resolving an issue quickly without missing a beat.

I also speak Arabic, which can be a great asset when dealing with clients from different backgrounds or communities.

Crew Member at McDonald's (2023-07 – 2024-01)

• Delivered fast and efficient customer service, ensuring all customers were satisfied with their experience, even during peak hours.
• Developed excellent communication skills while interacting with customers, addressing concerns, and providing clear explanations of menu items, special promotions, and any changes.
• Operated tills and processed orders accurately, maintaining precision with cash handling, and ensuring that all transactions were logged correctly.
• Collaborated with team members to ensure smooth operations, stepping up to support colleagues during busy shifts, while maintaining open lines of communication with both front-of-house and back-of-house staff.
• Trained new team members, providing guidance on everything from food safety to customer service standards, and ensuring a smooth integration into the team.
• Regularly received positive feedback from customers for providing a friendly, approachable, and efficient service, contributing to McDonald's commitment to customer satisfaction.

Team Member at Nando's (2024-07 – Present)

• Provided excellent customer service in a fast-paced setting, building rapport with customers and ensuring clear communication about their orders, the menu, and any special requests.
• Excelled in team communication, working closely with kitchen staff to ensure orders were delivered accurately and efficiently, while keeping customers informed about any wait times or issues.
• Handled cash and card transactions confidently and accurately, maintaining control over the cash register and providing clear, concise receipts to customers.
• Known for my ability to resolve customer concerns in a positive and professional manner, using strong communication skills to turn difficult situations into positive outcomes.
• Contributed to a supportive team environment by communicating openly with colleagues, sharing tips on how to improve workflow, and assisting others whenever needed.
• Regularly commended by management and customers for excellent communication, teamwork, and the ability to create a positive dining experience for all guests.

GCSEs – Acle academy

Business Diploma in Business – City college Norwich