Customer Service Advisor
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Taking inbound calls from customers dealing with pay as you go meters. Dealing with complaints ensuring to resolve with the best outcome. Taking payments from customers.
Customer Service Advisor - Centrica - Leeds
(2023-10)
Customer Service Advisor - Capita - Leeds
(2022-03 - 2023-09)
Taking inbound calls from customers on a daily base, dealing with different enquiries such as taking payments sending statements, raising disputes and fraud claims also raising complaints.
Claims Advisor - HomeServe UK - Preston
(2019-11 - 2022-02)
Customer Account Associate - Lowell Financial
(2018-11 - 2019-10)
As working in a highly regulated debt company my responsibilities were: To achieve targets on a daily base which i use to consistently meet, this was a fast paced environment ensuring we deliver the best customer service at all times, understand customer needs and find a solution for them on each individual call. I also use to get good feedback from customers via Big Ears which was great. I also use to support a team on emails I ensured i met all my targets for the day however supported others around me, ensured we provided the best customer service at all times.
This has improved my communication skills by speaking to different customers with different back grounds on a daily base.
Recovery Agent - Drydensfairfax Solicitors
(2018-01 - 2018-08)
As a highly regulated law firm I provide our debt purchase clients with a safe pair of hands for all their debt recovery needs. We have a proven track record in maximising recoveries. Under the strict regulatory requirements as set out by the Financial Conduct Authority and The Credit Services Association. My experience is wide range of debt types such as:
BT Sales Adviser - British Telecom
(2017-03 - 2017-11)
I worked for British Telecom as an outbound campaign in this role i was promoting great new Products and Services to my customers on a daily base. I worked in a sales team which we Had targets to achieve which i did successfully and got recognised and rewarded for it. It was A Challenging Role which I enjoyed. I managed to hit my targets at all times, however this role Required a high level of concentration at all times.
Customer service Role - Hermes Huntress Recruitment
(2016-01 - 2017-01)
As a customer service agent my job role was answering high volume of calls and processing Orders for customers and clients. Customers typically would enquire about their parcels and part of my role was to track their parcel by communicating internally with the depot or service provider. This role required a lot of skills and best of ability to meet targets within a fast Paced environment.
Administration Assistant - Heawood International
(2014-01 - 2015-02)
In this role I carried out various administration tasks. I answered the telephone providing Assistance to visiting clients via email and post. I also typed and entered information on the computers as required as well as filling storing, documents and folders away safely according to data protection act.
