Amy Aldridge

Adaptable, highly professional, and compassionate Care and Education Support Worker with 3 years of experience across SEN, residential care, and fast-paced commercial settings. Currently an Education, Health and Care Assistant at Woodlands School, specializing in supporting pupils aged 7–13 with complex medical and physical needs using AAC systems, eye-gaze technology, and BSL. Possesses a proven track record of meeting strict operational KPIs in retail logistics at BAM Clothing and advanced customer communication skills from Virgin Media retentions training.

Holds an active Level 3 Award in Emergency Paediatric First Aid, combining exceptional safety compliance with a dedicated, person-centred approach

SEN Teaching Assistant / Education, Health and Care Assistant (SEN TA) at Woodlands School (2022-04 – Present)

• Maintain an active Level 3 Emergency Paediatric First Aid certification, safely monitoring student wellbeing and standing ready to provide immediate, regulated life-saving care.
• Provide dedicated classroom and therapeutic support to pupils aged 7–13 with complex medical, physical, and sensory needs.
• Facilitate communication and expression by utilizing British Sign Language (BSL), communication symbols, and visual aids daily.
• Maintain and model the use of Augmentative and Alternative Communication (AAC) systems and specialized eye-gaze technology.
• Implement tailored educational activities mapped directly to individual Education, Health and Care Plans (EHCPs).
• Manage safe physical mobility, postural handling, and personal care routines using specialized track hoist systems and equipment.
• Partner with teachers, speech and language therapists, and medical teams to ensure a consistent, safe learning environment.
• Foster personal independence, sensory regulation, and active peer engagement during key developmental school years.

Retentions Advisor at Sitel Group (2022-03 – 2022-09)

• Completed intensive onboarding training focused on customer retention strategies, negotiation techniques, and Virgin Media product suites.
• Mastered active listening skills to identify root causes of customer cancellation requests and address specific pain points.
• Learned to handle objections effectively by matching customer needs with tailored upgrade, discount, or bundle options.
• Developed advanced proficiency in managing customer churn metrics, contract renewals, and competitive market positioning.
• Trained on internal CRM systems and billing software to accurately update customer accounts and log service agreements.
• Practised navigating difficult, high-pressure conversations while maintaining a calm, empathetic, and professional brand image.
• Participated in live-call simulations and role-play assessments, consistently meeting performance benchmarks for first-contact resolution.

Warehouse Picker at Bamboo Clothing Ltd (2021-11 – 2022-03)

Temporary warehouse picker.

• Managed high-volume picking and packing operations for online fashion and sustainable activewear orders.
• Processed diverse clothing stock carefully to protect delicate eco-fabrics, bamboo fibres, and specialized sportswear items.
• Inspected garments during the picking phase to maintain high quality control standards and prevent damaged retail goods from shipping.
• Prepared, folded, and securely packaged retail orders to align with brand presentation guidelines and e-commerce shipping standards.
• Met and exceeded strict daily warehouse KPIs for speed and accuracy while preparing shipments for domestic and international transit.
• Adhered strictly to workplace health and safety protocols during heavy lifting, stock replenishment, and general tidying.

Care Assistant at Mayflower House (2017-09 – 2021-11)

• Delivered high-quality, person-centred care to residents living with mild to advanced stages of dementia.
• Managed challenging and distressed behaviors effectively using empathy, validation, and de-escalation techniques.
• Assisted residents with daily living activities, including safe personal care, mobility support, and feeding.
• Monitored residents' well-being and accurately documented changes in health, behavior, and fluid intake.
• Built strong, trusting relationships with residents and their families to ensure dignity and peace of mind.
• Collaborated with senior staff and healthcare professionals during shift handovers to maintain high safety standards.

Nursery Assistant at Happy Days Nurseries (2010-05 – 2013-04)

• Educational Activities: Plan and deliver age-appropriate, play-based learning. This involves storytelling, arts and crafts, music, and activities that boost cognitive, linguistic, and motor skills.
• Observation & Assessment: Monitor children's behavior and development, recording milestones to track progress and reporting findings to parents or senior staff.
• Safeguarding: Maintain a secure and hygienic environment, adhering to stringent health, safety, and child protection guidelines at all times.
• Parent Communication: Build strong relationships with parents and guardians by providing daily updates on their child's activities, food intake, and general well-being

Cleaner at Rittal CSM (2012-09 – 2012-11)

General cleaning of offices, computer rooms, show rooms and bathrooms.

Stocktaker at OCS Retail Support (2007-09 – 2009-03)

Going around to different retail shops to perform audits of their stock

GCSE or equivalent in Health and social care – Ridgeway school (2002-09 – 2005-04)