Project Co-ordinator - Tunstall Primary Care - Tunstall
(2018-11)
- Manage a small team to ensure work is completed accurately.
- Managing and monitoring the call and recall of patients on QIF/QOF register.
- Monitoring coding of all staff to ensuring standardisation.
- Provided relevant information for QIF audits.
- Produce monthly reports to identify work to be completed and work planned.
- Run monthly and quarterly searches to complete spreadsheets provided by CCG for submission before deadlines.
- Undertake searches to identify patients eligible for shingles, flu and pneumococcal vaccinations and recall as appropriate.
- Undertake a monthly search to identify patients eligible for any chronic disease ailments and offer an appointment as appropriate.
Doctors Receptionist - Tunstall Primary Care - Tunstall
(2018-06 - 2018-11)
- Working on the front desk, greeting patients and meeting their needs.
- Answering the phones making appointments for patients dealing with complaints and enquires.
- Processing Prescriptions.
- Using Emis and Docman.
- Scanning letters/ Documents onto patient's notes and read coding them.
- Actioning task from doctor's request and generating referrals.
- Taking part in staff meetings.
Doctors Receptionist - Harley Street Medical Centre - Hanley
(2008-12 - 2018-06)
- Working on the front desk, greeting patients and meeting their needs.
- Answering the phones making appointments for patients using care navigation, dealing with complaints and enquires.
- Processing Prescriptions.
- Previous use of Vision and system 1. Now using Emis and Docman.
- Scanning letters/ Documents onto patient's notes and read coding them.
- Amalgamating notes, Filing, faxing, photocopying and emailing.
- Taking part in staff meetings.
- Training new receptionists in the job.
Receptionist/Reservations - Quality Hotel - Hanley
(2007-10 - 2008-12)
- Checking customers in and out of the hotel using room's master.
- Answering the Phones dealing with bookings and complaints.
- Working as part of a team balancing shifts and running night audit.
- Cash Handling (till and safe)
- Photocopying, Filling, Faxing.
- Making sure customers' needs are met.
- Training new receptionists in the job.
Receptionist - Holiday Inn - Newcastle-Under-Lyme
(2006-02 - 2007-10)
- Checking guests in and out of the hotel using Opera and Holidex.
- Making sure stationary is up to date and ordering if needed.
- Answering phones dealing with bookings and complaints.
- Taking Deposits for pre-bookings.
- Making sure customers' needs are met.
- Filing, Faxing and photocopying.
- Cash Handling (till and safe)
- Balancing tills.
Office Co-ordinator - Harbex Nursing Agency - Hanley
(2000-07 - 2006-02)
- Answering phones, dealing with complaints and taking shifts that need to be covered in nursing homes/hospital.
- Checking time sheet and processing wages.
- Processing applications of potential new members.
- Interviewing potential new members.
- Dealing with processing of new members criminal records checks and sorting and recording information received.
- Taking part in team meetings.
- Maintain diaries.
- Maintain computer documents using word and excel.
Volunteer - TPS Dance Company
(2022-11)
Help to chaperone children within the dance company in dance shows.
