Amy Cantrill

Organised and proactive professional with experience coordinating projects, governance processes and stakeholder engagement within large public-sector organisations. Currently working in a governance role supporting senior officers and elected members, managing complex schedules, reporting processes and ensuring key actions and deadlines are delivered. PRINCE2 Practitioner qualified, with strong communication skills and a structured approach to managing priorities, stakeholders and project delivery in fast-paced environments.

Democratic Service Officer

North Hertfordshire District Council | January 2025 – Present

• Coordinate formal committee meetings with elected councillors, using ceremonial and governance protocols.
• Arrange community forums, Chair’s charity even and Youth Democracy Day, to improve community engagement. 
• Draft reports, manage agendas and logistics for meetings, and support scrutiny work influencing council policy.
• Maintain administrative and data systems, ensuring transparency and governance compliance.
• Deliver ceremonial duties for Full Council meetings and liaise with Mayoral and Civic Offices.

Took time to relocate to Hertfordshire for personal reasons and to be closer to family. Worked part-time at Morrisons during this period while actively applying for suitable long-term roles aligned with my skills.

Medical Flow Coordinator (Department Manager)

Shrewsbury & Telford Hospital NHS Trust | May 2023 – June 2024

• Spearheaded discharge and operational strategies, improving cross-departmental efficiency.
• Weighing up budgetary constraints, community pressures and in-hospital safety concerns with various members of the MDT
• Optimised patient flow, reducing discharge delays by 15%
• Revised NHS policy documents and liaised with external stakeholders (e.g., CQC, partner services)
• Supervised a team of facilitators: set rotas, conducted appraisals, and ensured operational continuity.
• Resolved sensitive issues with patients and relatives and represented the service in public forums.
• Fill out safeguarding paperwork e.g. MARAC

• Assisted Cancer Pathway Co-ordinators with preparation of information for MDT meetings.
• Tracked patients' journey through the cancer pathway and escalated issues to appropriate teams
• Be up to date with Cancer specific targets and changes in Law/Government policy

Just ONE, Shrewsbury | 2022

• Managed the day-to-day needs of the care leaver
• Protect young people in compliance with the Care Leaver Covenant (CLC)
• Taught valuable skills such as cooking, budgeting, and job application.
• Encouraged the young person to become independent and challenged them when necessary.

NHS, Shrewsbury | 2018 – 2022

• Efficiently managed resources and ensured effective admissions and discharge policies.
• Used software to monitor and evaluate processes and outcomes.
• Led the development, implementation, and continual improvement of patient flow.
• Complete MARAC forms and escalate any safeguarding concerns
• Optimised patient safety and experience.

Led teams in fast-paced hospitality roles (Subway, Nando’s), managing operations, training, and customer experience; actively involved in local charity initiatives and volunteering.

• Bachelor's in Psychology (Counselling Psychology) – 2:2
• PRINCE 2
• Level 2 Certificate in Counselling Skills
• Access to HE Health Sciences – Distinction 
• A-levels: Business – B, Maths – C, Geography – C 
• GCSEs: 1 A, 5B’s and 5C’s Including and an A in maths and a B in English.