Healthcare Administrator
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Handled patient calls, booked and managed appointments, and liaised with consultants' secretaries and private hospitals. Maintained accurate patient records while providing professional, efficient customer service.
Healthcare Administrator - Spire Healthcare
(2026-04)
Handled patient calls, booked and managed appointments, and liaised with consultants' secretaries and private hospitals. Maintained accurate patient records while providing professional, efficient customer service.
Travel Agent - Hays Travel
(2024-07 - 2026-01)
Assisted customers in booking holidays, flights, and travel extras while providing excellent customer service. Handled enquiries, processed bookings accurately, and recommended suitable travel options to meet customers' needs and budgets.
Remote Call Agent - Domestic & General
(2024-01 - 2024-04)
Handled inbound calls from customers reporting repair issues and arranged appropriate repair appointments. Updated customer records, liaised with contractors, and provided professional, efficient customer service while resolving queries.
Call Sales Agent - Resq
(2023-11 - 2024-01)
Handled inbound and outbound sales calls, helping customers choose BT broadband and mobile packages to suit their needs. Processed sales accurately, built rapport with customers, and consistently delivered excellent customer service while working towards sales targets.
Retail Assistant - Sport Direct
(2021-10 - 2022-11)
Provided excellent customer service by assisting customers with product enquiries and purchases. Maintained shop floor standards, replenished stock, operated the till, and supported the team in delivering an efficient shopping experience.
Travel & Tourism - Sunderland City Campus College (2021-09 - 2022-08)
