Amy Lamb

Bereavement Support Team Leader with extensive experience in providing compassionate care and guidance to families. Proven skills in operations management and team leadership, enhancing emotional support and professional development.

Former Assistant

Manager in Hospitality with expertise in customer relationship management and conflict resolution, driving workflow efficiency and guest satisfaction. Committed to fostering a collaborative environment that boosts team morale and service delivery through effective communication. I have a high work drive where I am eager to please and excel in any work environment possible.

I can give great attention to detail, thoroughness and accomplishments over my duties. I am always up for a challenge where it is given, I don't like letting my work Colleagues or work environment down.

Bereavement Support - Team Leader - C. Shaw - Blackpool, Lancashire

(2023-10)

• Led bereavement support team in delivering compassionate care and guidance to families during difficult times.
• Conducted regular assessments of team performance, fostering a culture of continuous improvement and professional development.
• Oversaw scheduling and resource allocation for bereavement support services, optimising workflow and service delivery.

Assistant Manager - Hospitality - Vicky Dyson - Lytham St Annes, Lancashire

(2012-10 - 2023-08)

• Assisted in managing daily operations, coordinating staff schedules, and optimising workflow efficiency.
• Monitored guest satisfaction levels through regular feedback collection and addressed any concerns to improve overall experience.
• Collaborated with kitchen and front-of-house teams to ensure seamless communication and delivery of high-quality service.
• Resolved conflicts and customer complaints by actively listening to concerns and providing effective solutions to ensure satisfaction.
• Monitored staff performance and developed improvement plans.
• Trained new employees on company policies, customer service excellence, and sales techniques.
• Oversaw daily operations, including opening and closing procedures, to maintain store standards.
• Facilitated communication between staff and senior management, acting as a point of contact.

Certificate of Higher Education - Business Skills Sector - Federation for Industry Skills & Standards (2016)

Higher National Diploma - Team Leading - Babcock Training Ltd (2016)

Certificate of Higher Education - Information and Communication Technology Level 1 - Pearson Edexcel Functional Skills Qualification (2015)

Coursework - Level 2 Team Leading