Amy Woods

Experienced Office Manager with a strong background in administration, financial control, and social media management. Proven ability to streamline office operations, manage budgets, and enhance online presence to support business growth. Highly organised, detail-oriented, and skilled at multitasking in fast-paced environments. Kind, caring and nurturing person who loves to help others and learn along the way.

Office Manager at Woods Home Design Ltd (2023-09 – 2026-04)

• Oversee daily office operations to support efficient, productive working.
• Manage budgets, expenses, and financial reporting for accurate oversight.
• Handle invoicing, payroll coordination, and accounts processes end to end.
• Develop social media content across all platforms to maintain engagement.
• Coordinate staff schedules and support HR processes with timely updates.
• Maintain office systems, supplies, and supplier relationships for continuity.

Customer Service Executive at Zoggs (2022-03 – 2023-09)

• Supported administrative operations and order processing.
• Assisted with financial tracking and reporting.
• Managed correspondence and data entry.
• Maintained and developed key client accounts, ensuring strong relationships, and high levels of customer satisfaction.
• Acted as a key point of contact for customer queries and account-related matters.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Followed-up on customer interactions to provide further support.
• Managed all complex complaints, issues and problems to maintain customer satisfaction.

Planning Officer at Direct Mole (2021-05 – 2022-03)

• Plan in all major gas replacement projects adhering to all conditions and regulations provided.
• Oversee 8 engineering teams programme of works on an ongoing basis.
• Liaise with Borough & District councils to obtain the relevant permits to work.
• Work closely with Contracts Manager and Managing Director to reach company KPI's.
• Run weekly meetings with project managers.
• Apply and keep track of all notices with local authorities.
• Drafted detailed reports recommending approval or rejection of planning applications, highlighting key considerations.
• Apply for and manage any traffic management required

Planning Assistant at Medway Civils & Utilities (2017-06 – 2021-05)

• Liaise with project managers on ongoing and upcoming work to prevent penalties.
• Maintain a full programme of works for all engineers using relevant programmes.
• Notify customers of upcoming works through formal correspondence and ongoing updates.
• Monitored progress of ongoing planning projects, providing regular updates to stakeholders to maintain transparency and trust.
• Provided technical support to planning team members, streamlining project workflows and enhancing team productivity.

Senior Administrator at SGN (2011-08 – 2017-05)

Multiple roles held within SGN, starting as a Data Entry Assistant, moving on to General Administration, and followed by Senior Administrator.

• Followed company regulations, policies and processes.
• Provide direct support to the connections admin team.
• Collate all relevant documents for every new connection job, domestic and non-domestic.
• Call each client as efficiently as possible to provide a date for all work, and talk them through the process.
• Coordinating engineering teams' day-to-day workload on a self-designed spreadsheet.
• Manage all customer enquiries within the CRM database in a timely fashion.
• Delivered weekly reports to management, supporting smooth-running administration systems and aiding efficiency improvements.
• Weekly meeting minute-taking and tracking.
• Applying for, and tracking, any notices and traffic management applications with local authorities.

BTEC National Diploma in Beauty Therapy – Guildford College

GCSEs – Christ's College