Ana Costa

A reliable, hardworking, and flexible professional with extensive experience in care, security, and customer service. Known for excellent communication, strong interpersonal abilities, and the capacity to work effectively under pressure. A proactive problem-solver and critical thinker with a consistent record of teamwork, professionalism, and attention to detail.

Night Care & Support Worker - Octavia Care Home

(2019-12)

• Providing high-quality care and support to residents during night shifts.
• Monitoring wellbeing, responding to emergencies, and ensuring safety at all times.
• Supporting daily living needs with compassion, respect, and professionalism.
• Maintaining accurate records and following care plans and safeguarding procedures.

Hold Luggage Screening Officer - Mitie Security (TUPED from G4S)

(2018-09 - 2021-04)

• Conducted screening of luggage in compliance with security regulations.
• Ensured safety standards were met while delivering excellent customer service.
• Worked efficiently in a high-pressure airport environment.

Security Officer - G4S (UK) Ltd

(2010-03 - 2018-08)

• Provided passenger assistance at gates, including bag and body searches.
• Performed documentation checks, aircraft search, and aircraft guarding.
• Delivered professional customer service to passengers from diverse backgrounds.

Security & Customer Service Officer - ICTS-UK Ltd

(2004 - 2010)

• Handled customer queries, documentation, and general complaints.
• Operated access control systems and X-ray equipment.
• Ensured security compliance while maintaining a high level of service.

Sales Counter Assistant

(1998 - 2003)

• Provided courteous and efficient customer service.
• Developed strong communication and problem-solving skills when handling customer requests and complaints.

Edexcel Level 2 BTEC Award - Security Operations (2006)

ECDL IT Level 1 - Microsoft Word, Excel, Access, PowerPoint (2004)

Diploma - Hair Design & Beauty Culture – Hair colouring & design techniques (2003)

SSC (Equivalent to GCSE) - English, Science, History, Maths